ITS Support Associate II, IT Services

DESCRIPTION

Intro:
Are you passionate about helping people and making meaningful contributions to the success of Amazon? Do you thrive in a dynamic, fast-paced environment? Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers our global operation enterprise. We're seeking customer-centric, innovative problem-solvers who excel in a fast-paced, collaborative environment. You'll directly impact the productivity and IT experience, making a tangible difference in the lives of Amazon's worldwide corporate workforce.

Job Description Summary:
As an ITS Support Associate, you'll support Amazon employees, corporate offices or IT warehouses throughout the region, providing essential asset replenishment and procedural support to ensure productivity remains uninterrupted. Amazon's ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our new hires have the tools, hardware and resources they need.

ITS Support Associates are the first level of on-site operational support in our corporate offices and IT warehouses. As a representative of the IT Services team, they have a basic understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that establish and maintain productivity.

Your day will be filled with exciting challenges and opportunities to showcase and leverage your technical expertise. You'll engage with Amazonians across various teams, owning and understanding their unique IT needs, providing quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.

Key job responsibilities
Provide on-site hands-on support for hardware, software and IT peripherals resolving issues efficiently, escalating as needed
Implement hardware and software repairs following documented standard operating procedures (SOPs) or instructions provided in the moment
Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions

Prepare hardware, assist managing IT asset inventories, logistics and carrier related tasks

Contribute suggestions to process improvements, sharing insights and ideas to enhance our support services
Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Associate at Amazon!

BASIC QUALIFICATIONS

- High school diploma or equivalent
- Excellent data entry and customer facing skills
- 1+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
- 1+ years of experience supporting office productivity applications - Outlook, Word, and Excel
- 1+ years of experience troubleshooting skills in a multi-user high availability environment
- 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation
- 1+ years of relevant work experience in supply chain and logistics, vendor management or related field
- Knowledge and understanding of IT Infrastructure, peripherals and IT warehouse operations
- Ability to identify and proactively resolve or escalate issues
- Willingness to learn and apply new procedures and technology
- Ability to communicate in English
- Bachelor's Degree from an accredited university or equivalent

PREFERRED QUALIFICATIONS

- Bachelor's degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Understanding basic concepts of information security

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.]]>