IT Services Manager

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IT Services Manager

Application Deadline: 30 March 2026

Department: IT

Employment Type: Full Time

Location: Cramlington

Reporting To: Richard Rutherford Hilton

Description

As Disturbia continues to grow, the need has arisen to appoint an experienced IT Services Manager to join our IT & Dev team in Northumberland. The successful candidate will support the Director of IT in delivering and maintaining efficient and secure IT systems, and providing outstanding front-line IT support to staff.

The business predominantly uses the Microsoft 365 ecosystem for collaboration and endpoint management, alongside other relevant software such as Adobe Creative Cloud and industry-specific SaaS platforms. The majority of endpoints are Windows-based, with Macs used in some creative roles.

Key Responsibilities

Reporting to the Director of IT, the IT Support Manager will support the company in meeting its strategic objectives through the effective use of IT.

The successful candidate will:

• Provide day-to-day IT support to colleagues
• Take a proactive approach in improving existing IT processes and workflows
• Manage the company's IT systems, including configuration, installation, maintenance and monitoring
• Advise the Director of IT on the security, performance and effectiveness of the company's IT systems
• Enhance the company's security posture, and where necessary assist the executive team in managing any security or compliance incidents
• Deploy new software and systems and undertake IT maintenance tasks as required
• Develop and implement staff training programmes/material
• Maintain IT policy documents
• Assist with data protection compliance
• Undertake any other IT-related tasks as required

Skills, Knowledge and Expertise

A minimum of 3 years in front-line IT support roles (with a mixture of Windows and Mac ecosystems) is required. Applicants must be able to demonstrate the following essential skills:

• Security-first mentality
• Strong knowledge of and extensive hands-on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies
• Windows and MacOS endpoint management and support skills
• Networking fundamentals
• Ability to handle confidential information securely and sensitively
• Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material
• Ability to learn new platforms and tools quickly
• Understanding of relevant legislation and data processing regulations and how it applies to the business

It would be desirable for candidates to have the following:

• 2 years in a supervisory, senior support or leadership role.
• Experience in training groups of colleagues on IT fundamentals
• Relevant Microsoft and/or ITIL Foundation certifications or equivalent
• Experience delivering staff IT training and security awareness programmes
• Experience managing small capital projects
• Automation skills (e.g. Power Automate, advanced Excel techniques)
• Experience working with Microsoft Dynamics 365 Business Central

Personal qualities:

• Proactive problem-solver, identifying weaknesses in processes and making appropriate improvements.
• Analytical and focussed, prioritizing improvements that will have the greatest positive impact on the business.
• Calm under pressure, with the ability to work to deadlines.
• A service-driven mindset, ensuring staff receive consistent, high-quality support
• Security-first thinking, considering security and compliance as foundational.
• Clear communicator, able to communicate IT concepts to non-technical users in clear, comprehensible language.
• Continuous learner, keeping up with Microsoft platform changes and other industry developments.
• Precise, and with an impeccable eye for detail.

Benefits

So, why join Disturbia?

Along with our excellent attitude and our great team spirit, we regularly reward our team members for their outstanding work ethic.

We also offer:

• Competitive salary, subject to skills and experience, with potential bonus and paid overtime
• Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year's service
• Bonus scheme
• Hybrid and flexible working
• Generous staff allowance and discount
• Enhanced maternity and paternity leave
• Free fresh fruit, snacks and drinks in office
• Team social fund
• Bi-annual paid team outings
• Regular pay reviews
• Birthday treats