IT Services and Operations Manager

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We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Have a look at these videos to give an insight into who we are:

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Some examples of our varied portfolio include: Bloc , Alderley Park , Circle Square , Ev0 , Stamford Quarter .

Our head office is based in Manchester - Union - however, we also operate across: Leeds, Liverpool, Birmingham, Cambridge and Glasgow.

Job purpose:

As the IT Services and Operations Manager, you will be at the forefront of driving excellence in our IT operations, digital security and service delivery. Your role is part of the wider Digital & Technology function and specifically leads the two small teams of; three IT operations analysts and two engineers; you will also serve as the primary liaison with the business stakeholders being the "face of Technology & Operations'' alongside the Digital & Technology Director.

You will ensure alignment with organisational goals and customer needs. You will take ownership of IT and security policies through the tangible delivery of a robust security posture, including tools, skill, process and procedures, and be able to support the technical content in commercial bids and account management activities to drive business success.

The job description attached at the bottom of our website advert (below 'Apply') will give more depth in relation to where the role is positioned in the business, the expectations as well as the responsibilities.

The core areas of focus are as follows:

• Team Leadership and Management
• IT Operations Oversight
• Procedure Development and Documentation
• IT and Security Policy Ownership
• Business Liaison and Customer Engagement

What we're looking for:

• Suitable tenure of Experience in IT Operations and Service Management, with a track record of successful team leadership and process improvement.
• Degree (or equivalent work experience & training) in Information Technology, Computer Science, or similar is desirable.
• Good foundational operational and project management skills
• Knowledge of IT service management, operations, systems, and technologies, with expertise in areas such as Azure cloud infrastructure, network management, and security.
• Experience developing and enforcing IT and security policies, with a solid understanding of regulatory requirements and industry standards.
• Communication, leadership, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Certifications such as ITIL, ISO27001, or Azure Certified Solutions Architect or Engineer are highly desirable.
• Experience supporting commercial bids and account management activities, with a focus on driving business growth and customer satisfaction.

We really believe that if you're brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity - 26 weeks fully paid leave
• Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
• Colleague annual bonus scheme linked to company performance
• Cycle to work scheme

In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We have a two stage interview process here at Bruntwood. It'll be an opportunity for you to meet your potential work colleagues/manager and ascertain reciprocally whether the role is a good match. Our recruitment team will be on hand throughout the process to answer any questions with as much transparency as possible.

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