IT Service Manager - Risk

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Job Description

This role supports safe and reliable technology services across Heathrow. You will help keep information, systems and suppliers aligned with expected standards. You will bring clarity to risks, support practical controls and help colleagues across the airport understand what needs attention. You will work with suppliers and internal teams to ensure risks are recorded, reviewed and handled in a consistent way. The role is hybrid, with some travel to Heathrow sites when needed.

Responsibilities

• Maintain an accurate central view of technology risks and ensure updates are clear and well-documented.
• Work with cyber and technology teams to confirm risks are understood, recorded and handled by the right people.
• Coordinate internal and external audits and ensure actions are followed through.
• Track risk-related supplier activities and share clear updates on performance and obligations.
• Support ongoing improvements by reviewing service activity and helping teams adjust processes.

Qualifications

• Ability to review information and present it in a clear, concise way for different audiences.
• Experience working in a technology, aviation, logistics or similar operational environment.
• Practical experience supporting service delivery or service assurance activities.
• Comfortable working with suppliers and colleagues to gather information and agree actions.
• Able to work with structured processes and adapt them where needed.
• Strong written and verbal communication skills for a range of stakeholders.

Desirable

• Experience using risk management or service management tools.

About Us

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city - and more. Tech at Heathrow isn't typical - the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won't find anywhere else.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.