IT Service Lifecycle Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Job Description

The IT Service Management Lead will be responsible for leading and overseeing all aspects of IT service management within our organisation, with a strong focus on both Service Transition and Service Operation. This role will require a strategic mindset, strong leadership skills, and a deep understanding of ITIL best practices. You will work closely with cross-functional teams to ensure the delivery of high-quality IT services that align with business goals and objectives, particularly during periods of change and transition.

You will develop and implement IT service strategies, policies, processes, functions and procedures encompassing all IT Service Management Lifecycle phases You will monitor and report on IT service performance, availability, and customer satisfaction, serve as the ServiceNow product owner, managing the platform to align with business needs; and you will ensure effective change management processes are in place to minimise disruptions and risks associated with IT changes.

This role will suit a change leader who can demonstrate strong leadership and influencing skills.

Qualifications

Person Specification:

Essential:

• Minimum of 5 years of experience in IT service management, including process ownership and improvement.
• Proven experience in leading and managing a team providing global 24/7/365 IT services.
• ITIL 4 Managing Professional certification or equivalent.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with various stakeholders.
• Strong analytical and problem-solving abilities to drive continuous improvement in ITSM processes.

Desirable:

• Familiarity with project management methodologies (e.g., Agile, Scrum) and tools.
• Experience managing ITSM-related projects.
• Experience in managing relationships with IT service providers and vendors.
• Proven ability to lead and influence teams across multiple departments & fostering a culture of continuous improvement.
• Experience in developing and executing ITSM strategies aligned with organisational objectives.

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

#LI-Hybrid