IT Service Continuity Capability Manager

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Job Description

About the job.

Are you passionate about ensuring robust and resilient IT services in a constantly evolving digital world? We are thrilled to announce an exciting opportunity for an IT Service Continuity Capability Manager to join our forward-thinking Digital Services directorate!

As the operational leader and advocate for IT Service Continuity, you'll play a key role in designing, operating, and continuously enhancing the framework that ensures our IT services remain uninterrupted. You'll be driving the efficiency and effectiveness of our continuity management practices, safeguarding the critical services that power our business.

This role offers flexibility to be based in either Birmingham or Manchester, as well as working in a hybrid capacity.

• Collaborate with process specialists, technical experts, and suppliers across the organization to shape the strategy, design, and operation of our IT Service Continuity processes. You'll identify opportunities for enhancement and secure buy-in to drive these initiatives forward.
• Ensure IT continuity processes are deeply embedded across the digital ecosystem, while managing key communications to the business and stakeholders.
• Lead knowledge-sharing efforts across teams, enabling skills development and creating collaboration platforms that enhance continuity management practices.
• Continuity Management - Take charge of developing, implementing, and testing a resilient IT Service Continuity framework that ensures we're always prepared for the unexpected.
• Oversee the creation, execution, and continuous improvement of continuity management plans, ensuring they are rigorously tested and kept up to date.
• Build and maintain strong relationships with key stakeholders responsible for critical business processes and supporting IT systems.

About you.

• A solid track record of analyzing, designing, planning, and delivering work within set time, cost, and quality standards.
• Exceptional influencing and communication skills to engage and drive action among internal teams, customers, suppliers, and partners.
• Experience in aligning policies and processes with strategic goals and successfully executing these plans.
• Proven leadership in operational management, with the ability to inspire teams to achieve high standards of performance.
• Comprehensive knowledge of industry best practices, both general and specialized, and a strong grasp of the business, suppliers, partners, and competitors.
• Desired qualifications: ITIL 3 Foundation (or higher), ITIL 4 Specialist certifications such as Create, Deliver and Support (CDS) or Drive Stakeholder Value (DSV), or proven experience in an ITIL-aligned organization.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally

We reserve the right to close before the advertisement expires.