IT Senior Desktop Engineer

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Detailed job description and main responsibilities

• Monitor call queue, ensuring customer service levels are maintained, highlighting any potential issues or exposures to the Desktop Service Manager.
• Identify repeat calls, and escalate so solutions can be implemented and reduce or eliminate those repeat calls.
• Ensure inventory of all hardware and software is maintained and documented to agreed standard.
• Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. This includes automation of desktop deployment processes.
• Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
• Plan and manage routine repairs and upgrades and respond to any unexpected systems fault/failures, ensuring all major issues are escalated to Desktop Services manager.
• Delivery of a high quality service which meets the standards demanded of the locality customer base.

Person specification

Qualifications

Essential criteria

• Educated to A-Level/Diploma/NVQ Level 3 or equivalent experience

Knowledge

Essential criteria

• Knowledge of NHS computer system(s), hardware or software and procedures
• Knowledge of elements of IT Infrastructure

Experience

Essential criteria

• Experience and knowledge of ITIL
• NHS IT/Clinical IT Systems Experience
• Experience of close working with healthcare professionals

Values Based Question

Essential criteria

• Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Senior Desktop Engineer JD (PDF, 688.3KB)