IT Operations Manager

Who are we?

Motorpoint is a leading omnichannel automotive retailer with a rich history spanning over 20 years. Founded in 1998, Motorpoint has grown to become a trusted name in the automotive industry, specializing in high-quality used vehicles. We pride ourselves on delivering exceptional customer experiences and providing an extensive range of vehicles to meet our customers' needs.

Our success is built on a commitment to delivering exceptional customer service and value for money, and we pride ourselves on being honest, proud, happy, supportive, and together - our five core values that guide everything we do.

Motorpoint is seeking a dedicated IT Operations Manager to oversee and manage the company's IT service desk operations and end-user computing environments.

As an IT Operations Manager, you will play a vital role in maintaining the security, reliability, and efficiency of our IT infrastructure, ensuring an exceptional user experience for both our employees and customers. We are looking for a candidate with a strong background in service desk management, end-user computing, and a primary focus on security and user satisfaction.

The Role

Title: IT Operations Manager

Location: Hybrid (Derby office with aminimum of twicea week)

Contract: Permanent

What will you be getting up to?

Service Desk Management:

• Lead, mentor, and manage the IT service desk team to ensure efficient issue resolution and timely response to user requests
• Develop and maintain service desk processes, including incident management, problem resolution, and change management
• Continuously improve service desk performance through data-driven analysis and feedback.

End-User Computing:

• Oversee the deployment, maintenance, and support of end-user computing devices, including laptops, desktops, and mobile devices
• Develop and implement strategies to enhance the end-user experience by optimizing hardware and software configurations
• Ensure all end-user computing solutions adhere to security and compliance standards

Security Focus:

• Champion and enforce security best practices across the organization, including data protection, network security, and user access controls
• Collaborate with the information security team to identify and mitigate security risks, vulnerabilities, and incidents.

Infrastructure Management:

• Maintain and optimize the IT infrastructure, including servers, networks, and cloud services
• Collaborate with cross-functional teams to plan and execute infrastructure upgrades and migrations.

Vendor and Stakeholder Management:

• Manage relationships with IT service providers and vendors to ensure efficient service delivery and cost-effectiveness
• Collaborate with stakeholders to understand their IT requirements and align technology solutions with business goals
• Demonstrable experience working with management tools such as Microsoft Intune.

Continuous Improvement:

• Drive a culture of continuous improvement, encouraging innovation and efficiency in IT operations

• Develop and monitor key performance indicators (KPIs) to track the effectiveness of IT operations.

What would we like from you?

• Proven experience in IT service desk management, end-user computing, and IT operations leadership using tools such as Microsoft Intune

• Strong understanding of IT security best practices and experience implementing security measures

• Demonstrated experience working in a customer-centric, user-focused environment

• Excellent communication and interpersonal skills

• IT certifications such as ITIL, CompTIA Security+, and relevant vendor-specific certifications are a plus.

What is in it for you?

• Paid time off every month to do something that makes you happy
• 31days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed]]>