IT / Network Contract Coordinator (IOT Manager)

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Job Title: IT / Network Contract Coordinator (IOT Manager)

Business Sector: Data Centre Solutions, Critical Environment

Location: London

Reporting to: Contract Manager

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

Key Responsibilities

• Daily and Weekly reports
• Customer facing - Regular client meetings with progress updates, new projects and break-fix works
• To manage devices across all EMEA and make sure they are all connected to the network.
• Updating security and network vulnerabilities
• Configuring new devices
• IP configuration inclusive of passwords, IP address, SNMP, web protocol etc.
• Amending threshold ranges to agreed SLA's
• Updating licensing
• Correcting faults on current devices
• Firmware upgrades
• Creating new SOPs and keeping current ones up to date
• Raising and dealing with SDSK requests
• Server reboots
• Isolated devices
• Connectivity issues (PDUs, ATS, BMS, UPS)
• Switch upgrades
• Full site re-IP's
• Updating appropriate SDSKs
• Pre/post checks of all facility devices
• Keeping the EMEA FAC devices - Master sheet up to date
• Keeping the QVS Master sheet up to date
• Update all relevant spreadsheets with new or replaced devices
• First point of contact to CTEC, Networks, Infrastructure and E.ON for all facility device requests, installs and upgrades.
• Liaising with E.On to have all information up to date and added to the BMS
• Use of network programmes such as Niknac, Putty,Telnet, CMD, Phosphorus
• Open to taking on new responsibilities in short periods (it is an expansive role)

Desirable skills

• Good knowledge of network equipment inclusive of PDUs, switches, BMS equipment
• Basic working knowledge of M&E equipment
• Basic functional knowledge of CMD, run a ping, IP config, continuous ping etc
• Strong knowledge of Microsoft Office
• Good at working in a team and on your own
• Excellent customer service

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.