IT Manager - Field Systems Support - 12 month FTC

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About the role

The Booker Group are looking for a dedicated and motivated IS Manager to lead the Field Systems Support team on a 12-Month Fix Term basis. The applicant should have a real passion for technology and thrive with providing outstanding customer service to support Business Centres, Distribution Centres and Support Centres to help improve customer happiness and cash profit.

You will lead a team of nationwide Field Service Engineers who are responsible for replacing hardware in branches & distribution centres, solve system and network issues whilst also diagnosing and solving hardware or software faults.

This role will be based in Eccles Support Centre with occasional UK-Wide travel depending on team and Business requirements.

Main Responsibilities

• Lead Field Team
• Handle the Business Centre Asset system administration.
• Adhere to system critical metrics.
• Generate management information reporting
• Support delivery of the Branch/Field Systems roadmap.
• Maintaining hardware stock locations

You will need

Skills relevant for this job

• Desire to learn / supply / drive progress.
• Excellence in building positive relationships with business team members.
• Good technical trouble shooting and analytical skills
• Ability to prioritise activities and coordinate own work schedule where applicable
• Ability to balance multiple projects
• Excellent written and verbal communication skills, being able to communicate optimally and efficiently with colleagues, customers and suppliers.
• Ability to adapt quickly to change
• Valid Full UK Driving Licence

Experience needed for this job:

• Validated ability to lead a remote team
• Good understanding of working with Technology such as; EPOS Systems, RF Devices, printers, thin clients and mobile handheld devices
• Knowledge of networking connectivity
• Knowledge of wholesale industry business processes.
• Service leadership skills.
• Consistent delivery of results.
• Ability to fix, test, repair and service technical equipment

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package