IT Manager

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IT Manager

Department: Internal IT

Employment Type: Permanent - Full Time

Location: UK - Farnborough

Description

Your new company

A tech scale up with Big Plans...

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not Heard of us ?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

Exclaimer is seeking an experienced IT Manager to lead and manage the IT support function. You will be responsible for ensuring the security, resilience, and availability of our internal systems while fostering a collaborative, growth-oriented team culture. This role offers the opportunity to make a tangible impact, both technically and in developing your team, while maintaining a strong focus on delivering excellent customer service.

Key Responsibilities

Team Leadership & Development:

• Lead the IT support team, promoting a culture of collaboration and personal growth.
• Provide mentorship and ensure clear development paths for team members.
• Regularly check in with staff to offer guidance, resolve challenges, and reinforce the shared team identity.

System Availability & Security:

• Ensure internal systems are secure, resilient, and consistently available.
• Oversee updates and maintenance to keep IT infrastructure up to date.
• Drive continuous process improvements that enhance system performance and user experience.

Process & Project Management:

• Lead strategic IT projects, coordinating with cross-functional teams.
• Identify process improvements and implement automation to improve service efficiency.

Customer-Centric Focus:

• Maintain a focus on user satisfaction, prioritising quick and clear communication.
• Collaborate with internal stakeholders to align IT efforts with business needs.

Cross-Department Collaboration & Visibility:

• Ensure the IT team is present, visible, and engaging with all departments across the business.
• Proactively identify issues and areas for improvement before they escalate into problems by building strong relationships with all teams (e.g., HR, Product, Sales, Legal, Operations).
• Regularly interact with different departments to understand their technology needs and challenges.
• Facilitate open communication between IT and other departments to ensure smooth operations.

Incident Management:

• Lead the response to critical IT issues, ensuring swift communication and resolution.
• Serve as the escalation point for complex IT incidents and work with global teams when needed.
• Implement procedures to minimise downtime and ensure business continuity during incidents.

Skills Knowledge and Expertise

• 5+ years of experience in IT management or a similar role.
• Proven track record of leading successful IT projects and managing support teams and operations.
• Strong understanding of IT infrastructure, security, and systems maintenance.
• Excellent leadership and team development skills.
• Strong problem-solving and process improvement abilities.
• Ability to manage third-party vendors and outsourced teams.
• Strong communication skills and a customer-focused approach.
• Knowledge of compliance frameworks (ISO, GDPR) is a plus.
• Certifications such as ITIL, CompTIA A+, CISSP, or relevant qualifications are desirable.

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.