IT Manager

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Join Animal Trust and help us elevate our brand profile nationally to become the household name for fair, affordable veterinary care and an organisation vets aspire to work for.

About us:

Animal Trust Vets CIC is the only B-Corp, Community Interest Vet in the U.K. Our teams provide fair and affordable treatment to thousands of pets every year. We believe pet owners should be able to enjoy their four-legged friends without the burden of financial anxiety when their pet becomes ill.

Animal Trust was founded over 10 years ago and has 12 surgery locations in Cheshire, Yorkshire, Lancashire, Manchester, Shropshire, and North Wales. With an ambitious growth plan, we want our brand to be at the forefront of all pet owners and veterinary clinicians' minds.

What you'll bring to the team:

We are seeking an IT Manager to ensure Animal Trust delivers safe and affordable care through the effective use of its systems and technology. In this role, you will improve our team's productivity by optimising current platforms, improve access to care by developing our in-house client app and oversee day-to-day IT services.

Responsibilities:

• In collaboration with the Director of Quality and Digital, develop a IT strategy and roadmap. Keeping relevant stakeholders up to date on progress and milestones.
• Develop and implement IT policies, procedures, and best practices. Stay updated with industry trends and emerging technologies to continuously improve IT services and solutions.
• Act as the product manager for our client-facing application, collaborating with an outsourced software company to drive development. This application will be responsible for processing tens of thousands of client appointments petr month and is a key strategic priority for the company.
• Act as the dedicated account manager for our outsourced IT vendor who manages our day-to-day IT services. Process approval requests and ensure the vendor is aligned with company goals and objectives. Conduct regular account management meetings and ensure SLA's are met.
• Serve as the platform manager for various productivity tools, including Office 365, our Learning Management System (LMS), and HR system. Explore and establish new features within these products to enhance productivity. Provide training and support to staff to maximise the use of these tools.
• Oversee an IT budget and resource allocation to ensure best use of financial and technical resources.

Qualifications and Experience

• IT management experience in an SME company environment
• Expert in establishing and maintaining productivity features in Office365 e.g. using SharePoint, Power Automate, Power BI
• Experienced in managing IT and software vendors

• Interest in software product management
• Project management skills, both agile and waterfall

In return for your commitment and expertise, you'll get

• Part-time contract (24hours/3days per week)
• £40,000-£50,000 Pro rata
• 6 weeks holiday (including bank holidays)
• Pension scheme
• We will do what we can to ensure you work in a way that works for you with flexible and hybrid working.
• We provide a learning platform for staff to grow and develop.
• You'll have access to discounts through the Vivup platform.
• Staff well-being is always a priority. You'll have access to mental health and well-being support.
• You will be part of a mission to provide the pet-owning community access to affordable vet care.
• You will enjoy being surrounded by dogs of all shapes and sizes in our offices.

Interviews will be held in the afternoon, on the 23rd and 25th of July. Interviews will be remote or in person, at our Ellesmere Port hospital