IT Hardware Service Definition and Governance Supervisor, Assistant Manager, Central Business Services

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Job description

Connect to your Industry

Your primary responsibility will be to work alongside the Hardware Asset Manager to define and deliver the hardware asset management service. This includes overseeing the delivery of the strategic goals of hardware asset management and related governance processes that underpin hardware asset management. You will collaborate with your peers in the hardware asset team, and cross-functionally with teams who support the hardware asset management process.

We seek a highly organized individual with proven experience in the hardware asset management space. Strong interpersonal skills and a process-driven approach, including the ability to define and implement new working practices, are essential.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss it with us.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Results-oriented and insightful, the Service Definition and Governance Supervisor will join our IT Customer Experience and Support Team, reporting to the Hardware Asset Manager. This role is crucial for supporting the Hardware Asset Manager in delivering the long term strategic goals that define the service we offer

The role's success will be achieved by the below success metrics.

• Support in defining and executing the end-to-end strategic goals for the hardware asset management team.
• Establish and implement robust governance across the entire hardware asset lifecycle.
• Supporting the wider Hardware Asset Management team in the delivery of strategic goals.
• Drive continuous process improvement and automation.
• Deliver regular management reports (weekly/monthly).

Connect to your skills and professional experience

Essentials:

• Experience in managing data, ideally in an asset management capacity.
• Experience working within an IT function, ideally within an operational team.
• Strong communication skills with the ability to effectively present information articulately to both IT and other stakeholders
• Exposure to working with HR, finance and procurement to deliver services.
• Experience managing delivery to SLAs, and management of performance to targets, and meeting delivery and reporting deadlines
• Structured and with ability to work effectively in a changing landscape
• Proven ability to manage and mentor a small team of junior staff.
• Experience deputizing for senior colleagues during absences (e.g., holidays, sickness).
• Experience in the procurement and fulfillment of IT hardware (laptops, mobiles, desktops).
• Demonstrated experience in process development and improvement

Desirables:

• Exposure to ServiceNow or similar tooling
• ITIL v4 foundation (or higher) certification or similar
• Experience in designing in helping design strategic roadmaps and planning
• Experience in business analysis
• Knowledge and experience of sourcing via 3rd parties.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." - Jim, Enabling Functions

Our hybrid working policy

You'll be based in any regional office with weekly travel to London.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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