IT Field Operations Manager

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Are you an experienced IT Field Operations Manager with a passion for delivering exceptional client service? Do you have excellent communication skills and a high level of confidence in your technical knowledge? The ideal candidate will combine hands-on technical skills with leadership to deliver excellent service. If you are a proactive and experienced IT support professional ready to take on a senior role with a focus on client engagement and technical excellence, we want to hear from you!

What's in it for you -

• Salary: £45,000 - £60,000 per year depending on experience
• 40 days paid holiday annually
• Partnership scheme where you will receive a share in the profit of the business
• Business card for business travel

What We're Looking For:

• Excellent Communication Skills: Ability to clearly and effectively communicate technical information to clients.
• Technical Confidence: Strong background in IT support with a proven track record of solving challenging technical issues.
• Enthusiastic Personality: A positive and energetic approach to work and client interactions.
• Client-Facing Experience: Comfortable and adept at engaging with senior or difficult personalities, ensuring client satisfaction and fostering long-term relationships.
• Project Management: Skilled in managing on-site projects, coordinating resources, and ensuring seamless execution.

Duties will include but are not limited to -

• Provide hands-on technical support and maintenance for our clients' IT systems on-site on a regular basis.
• Engage directly with senior and high-profile clients, addressing complex issues with professionalism and ease.
• Deliver on-site project management, ensuring projects are completed on time and to the highest standard.
• Identify opportunities to upsell technical solutions that meet clients' evolving needs.

Mandatory Skills - At least 5 years' experience in a similar role in:

• Previous managerial or supervisory experience required
• Configure and implement cyber essentials and GDPR security standards (mandatory)
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)
• Ability to pro-actively support and collaborate with service providers and team members
• Follow industry best practices processes.
• Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
• Azure administration and implementations
• Good understanding and knowledge of Windows 10, Windows 11 and Mac
• Familiar with different client builds/imaging
• Strong customer support with excellent written and verbal communication
• Ability to problem solve independently.