IT Factory Manager

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Location: Any Vodafone UK office + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone UK IT, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.

What you'll do

CMT (Configuration Management Team) is responsible for the configuration of core IT systems such as Billing, CRM and Order Management and channel systems and the central Product Catalogue. The Factory teams deliver elements of the low-level design, configuration and testing of reference data and its propagation across the Mobile and Fixed stacks, and development across various supporting toolsets and applications.

• You will be accountable for the Factory deliverables against the CMT Release cycles and functional strategy.
• You will act as a key point of contact and owner for factory relating Incidents.
• You will be accountable for manging functional risks, issues & dependencies in relation to project milestones, IT applications, resources or other CMT factory impacting factors.
• You will be responsible for the operational effectiveness of the CMT factory, providing management of 3rd party suppliers and internal teams to deliver on behalf of CMT.
• You will be accountable for the regular communication and reporting of Factory based KPI's, operational performance, capacity and progress of deliverables, in alignment with the functional strategy.
• You will be accountable for factory capacity management in line with Domain and Departmental processes, supporting the most efficient usage of available resources to support CMT deliverables, and business priorities, working fluidly with the CRLE Demand and Delivery and broader CMT teams.

Who you are

• You will have previous experience within varied IT ecosystems and in managing delivery teams
• You will preferably have previous experience managing suppliers and 3rd parties within an IT environment.
• You will have previous project management experience.
• You will be able to demonstrate a commercial understanding of cost drivers for service and opportunities.
• You will have a passion for delivering our current projects but also a desire & drive to manage change and processes within CMT.
• You will be able to demonstrate excellent stakeholder management skills with both internal and external stakeholder.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.