IT & Digital Business Application Support Manager

Cornerstone is the UK's leading mobile and digital infrastructure provider, managing over 15,700 sites and holding 35% of the market. Our Mission is to be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.

Business Application Support Manager is responsible for managing and advancing Cornerstone's company vision and strategic direction through the effective use of its Key IT Platforms. They will act as a champion for each Platform, ensuring its availability, performance, scalability, and security meet the current and future needs of the business.

Scope
-You will focus on the short-to-medium-term strategy of each platform, working with both the business and suppliers to build a roadmap that supports the needs of Cornerstone.

-You will also work closely with business stakeholders and platform providers to ensure ongoing adoption and identification of new features and enhancements that deliver value to Cornerstone.

-You will have responsibility for overseeing the commercial deliverables of each vendor to ensure they are in line with their contracted obligations, working with Procurement and the various vendors to address any concerns or deviations.

Delivery
-You will be responsible for ensuring that Cornerstone's key IT platforms consistently meet business needs by maintaining high levels of availability, performance, scalability, and security. This includes shaping and delivering short to medium term platform strategies, working closely with business stakeholders and suppliers to define and execute roadmaps that enable ongoing adoption and the introduction of valuable features and enhancements.

-The role also oversees commercial vendor deliverables, ensuring contractual compliance and addressing deviations in partnership with Procurement. Effective delivery means continually identifying improvements, supporting transformation, and ensuring platforms evolve in alignment with Cornerstone's strategic goals

Role Expertise

-Success in this role requires strong technical and commercial acumen, underpinned by hands on experience in contract management, service delivery, and cross functional collaboration.

-You must demonstrate sound judgement, autonomy, and the ability to communicate effectively with both technical and non technical stakeholders, alongside strong interpersonal and conflict resolution skills. Experience with vendor engagement, and financial or commercial negotiation is essential. These capabilities ensure the role holder can champion each platform, guide stakeholders, and drive continuous improvement across Cornerstone's IT landscape.

Experience (technical, managerial, industry):

-The ability to work with cross-functional teams.
-Hands-on experience with contract management, demonstrable commercial acumen
-Strong customer focus with experience of conflict resolution
-Strong interpersonal skills, specifically good communication and presentation skills
-Experience in matrix resource management and service delivery
-Previous finance control and commercial negotiation experience

Required skills & qualifications:
-A Levels or equivalent
-ITIL V3/V4 Foundation or Above

Desirable
-BmC Helix
-Unit4 Agresso
-ERP
-Siterra Estate Management

What we offer

-Competitive salary and an excellent bonus structure
-30 days holiday + Bank Holidays
-Electric Car Scheme
-Competitive pension scheme
-Hybrid working
-Life insurance
-Cycle to Work
-Retail Discount
-Competitive refer a friend scheme
-Private Healthcare Insurance

Operate and uphold Cornerstones' values of Everyone Matters, Innovate to Elevate, Do the Right Thing and Customer First by being Professional, Respectful and Open