IT Delivery Manager

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Job Summary

We are looking for an IT Delivery Manager to join our warm and welcoming Central Services IT Function. Supporting the whole of Kiwa UK, the purpose of this role is to overseeing the end-to-end delivery process of IT projects, from planning and execution to monitoring and reporting. Our office is based in Harrogate offering flexible hybrid working.

Kiwa, is a global leader in Testing, Inspection and Certification. Our company motto is we create trust. We want you to trust us in becoming your employer of choice.

About the role

• Reporting to the UK Group IT Director, align the Technology Delivery goals and objectives with the UK IT and Group ICT strategies
• Build Technology Delivery capability within the UK IT Team with support from the UK Group IT Director
• Lead and oversee the delivery management team
• Develop and implement delivery strategies and processes
• Ensure projects are delivered on time, within scope, and within budget
• Monitor and report on project progress and performance
• Collaborate with cross-functional teams to ensure successful project execution
• Identify and mitigate risks and issues related to delivery
• Drive continuous improvement in delivery processes and methodologies
• Build and maintain strong client and stakeholder relationships, ensuring high levels of satisfaction and loyalty
• Develop and implement best practices and tools for delivery management
• Provide leadership and guidance to delivery team members, conducting performance reviews
• Ensure compliance with company policies and industry standards
• Manage resource allocation and capacity planning
• Develop and manage delivery budgets and financial plans
• Stay updated on industry trends and best practices
• Foster a culture of collaboration and innovation within the delivery team
• Support business development efforts by providing delivery expertise
• Ensure effective communication and coordination across all project teams
• Lead change management initiatives related to delivery processes

Do you have what it takes?

• Bachelor's degree in Business, Management, or a related field, or equivalent experince
• Relevant Project Management qualification (Prince 2, PMP, MSP, Agile)
• Experience in delivery management or a related role, including experience with delivery management tools and methodologies
• Strong leadership and team management skills, proven track record of managing delivery teams
• Excellent project management and organisational skills
• Ability to work effectively with cross-functional teams
• Strong analytical, problem-solving, and decision-making abilities
• Exceptional communication, interpersonal, and stakeholder relationship management skills
• Ability to manage multiple projects and drive continuous improvement initiatives
• Experience in developing and implementing best practices
• Strong financial management and budgeting skills
• Knowledge of industry standards and regulations
• Ability to work in a fast-paced and dynamic environment
• Experience with risk management and mitigation
• Ability to lead change management initiatives

What can you expect from us in return?

• £50,000 - £58,000 per annum
• Generous Annual Leave - Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, hybrid role
• Private Medical Insurance
• Enhanced Family Leave - Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards - paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions
• Life Assurance - 4x your annual salary
• Employee Assistance Programme (EAP) - Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service - Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers - Supporting your health and well-being
• Welcome Pack - Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you'll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.