IT Change Manager - 12 months FTC

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Job Introduction

Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.

UK Technology (UKT) is responsible for architecting, developing, and securing IT solutions for the UK Business. This role sits within the 'Systems & Infrastructure' function (UKTO). UKTO plays a central role supporting all technology infrastructure on behalf of the UK Bank and its subsidiaries including the implementation, support and maintenance of technology solutions, service delivery, technical infrastructure, end user support and IT continuity capabilities.

As the IT Change Manager, you will be responsible for ensuring all Change management commitments are met, both ongoing commitments arising from existing technology services and the co-ordination of all Change Management within UKTO.

The successful applicant will join during a time of significant change within the 'Systems & Infrastructure' function. You will have the opportunity to work with a wide range of stakeholders, in particular members of the Systems & Infrastructure, Risk, Compliance, and Information Security functions, giving you the opportunity to build a wide network at the Bank. This role would suit a self-starter with excellent attention to detail.

Main Responsibilities

• Day to day Change Management responsibilities:
  • • Chair Change Advisory Board including preparation of agenda and post meeting actions.
    • Review UK RFCs and ensure they meet quality requirements.
    • Approve all UK RFCs through service management tool.
    • Represent Change Management at Group Change Advisory Board.
    • Manage change management inbox.
    • Represent Change Management at all relevant internal meetings.
    • Complete post implementation reviews of failed changes in conjunction with Incident and problem Management.
    • Manage and Chair the Major Change Board.
    • Review all standard change requests and run the Standard Change Board.
    • Support release manager in all day-to-day release activities.
    • Annual review of Change Management documentation and processes.
    • Provide background to monthly Change Management reporting.
• Training, Awareness and Culture:
  • Help embed a pro-active and positive change culture within the department.
  • Provide advice, guidance, training, and subject matter expertise as required.
  • Identify and implement improvements and efficiency savings related to Change Management activity within UKTO.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Professional competence and relevant experience in ITIL v3/v4 Change Management
• Knowledge of control frameworks, industry standard and regulatory guidance including IRSO 27001, ISO20000, COBIT, FCA/PRA
• Knowledge and experience of Agile change management techniques
• Experience of using IT Service Delivery Tools
• Strong technical PC skills with ability to work with complex spreadsheets.
• Professional standard of presentation skills
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively.
• Interpersonal skills and the ability to work well with people at all levels.
• Excellent communication skills both written and verbal.
• Ability to work well under pressure.
• Attention to detail and an organised approach to work.
• Highly collaborative, with demonstrable ability to network, negotiate and influence stakeholders.
• Team Player. Enjoys collaborating with, learning from, and teaching others. Assumes good intent in others, and actively does their part to make a positive work environment.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email uk_talent@careers.handelsbanken.co.uk .

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.