IT Assurance Manager

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Job Introduction

Handelsbanken plc has been an independent UK subsidiary of 'Svenska Handelsbanken AB' in Sweden (Group) since 2018. The UK Bank is currently undertaking a significant, multi-year technology modernisation programme.

UK Technology (UKT) is responsible for architecting, developing and securing IT solutions for the UK Business. This role sits within the 'Systems & Infrastructure' function (UKTO). UKTO plays a central role supporting all technology infrastructure on behalf of the UK Bank and its subsidiaries including the implementation, support and maintenance of technology solutions, service delivery, technical infrastructure, end user support and IT continuity capabilities.

As the IT Assurance Manager, you will be responsible for ensuring all technology assurance commitments are met, both ongoing commitments arising from existing technology services and the co-ordination and completion of assurance and governance processes to support all change activities within UKTO. You will lead the implementation of new processes, procedures and ways of working within UKTO that ensure the department consistently meets all its risk, assurance and compliance obligations, whilst seeking to simplify and optimise wherever possible.

The role will also support teams with assurance activities relating to 'material changes', particularly those involving Group as our service provider, aligned with requirements in SS2/21 Outsourcing and Third Party Risk Management.

The successful applicant will join during a time of significant change within the 'Systems & Infrastructure' function and will have the opportunity to shape the risk, compliance and assurance position of UKTO. You will have the opportunity to work with a wide range of stakeholders, in particular members of the Systems & Infrastructure, Risk, Compliance, Control Assurance and Information Security functions, giving you the opportunity to build a wide network at the Bank. This role would suit a self-starter with excellent attention to detail and a methodical and analytical approach to problem solving.

Main Responsibilities

• Audits, Attestations and Compliance:
  • Coordinate responses to attestations and audits (internal and external)
  • Coordinate control assurance testing on behalf of UK - Systems and Infrastructure
  • Ensure ongoing compliance with relevant Information Security Control Standards
  • Embedding assurance processes/activities across Systems and Infrastructure
• Regulator and Scheme Assessments and Notifications:
  • Form relationships with relevant functional teams in the Bank and support delivery teams in the governance and regulator notification processes required by their changes
  • Manage all aspects of materiality assessments relating to UKT changes ensuring these are performed in line with regulatory and Bank requirements
  • Coordinate regulator and scheme notifications for UKTO change activity
  • Coordinate all aspects of SMF attestations for UKTO change activity
• Day to day management of the department RCSA:
  • Manage of risk entries, remediation actions and control standards
  • Represent UKTO -Services & Infrastructure at UKT Risk Forum
  • Identification and articulation of new or emerging risks within the department, development of action plans and identification of controls
  • Preparation of closure packs and evidence
• Coordinate responses to security assessments of UKTO supplier agreements:
  • Assessments
  • Findings - reviewing and assessing
  • Recommendations - identifying, agreeing and tracking related actions
  • Provide oversight to service assurance activity, covering:
  • Vulnerability and patch management
  • Identity and access control and management
  • Backup and recovery configuration and testing
  • Capacity management processes
  • Software asset and configuration management
• Training, Awareness and Culture
  • Help embed a pro-active and positive technology assurance culture within the department
  • Provide advice, guidance, training and subject matter expertise as required
  • Identify and implement improvements and efficiency savings related to technology assurance activity within UKTO

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Detailed knowledge of regulatory requirements for the banking industry particularly relating to technology services, change and outsourcing, including Outsourcing and Third Party Risk Management SS2/21, Operational Continuity in Resolution SS4/21, CHAPS, etc
• Extensive experience of making submissions to Financial Regulators, particularly Regulatory notifications, SMF Attestations and Scheme submissions (e.g. CHAPS)
• Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely, including producing comprehensive reports/briefings for senior stakeholders and SMFs
• Good knowledge about commonly used IT standards, industry developments and best practice
• Background in risk management related to banking and IT development
• Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting complex risks and issues
• Good understanding of payments and transactional banking
• Strong technical PC skills with ability to work with complex spreadsheets
• Professional standard of presentation skills
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
• Interpersonal skills and the ability to work well with impact with people at all levels
• Ability to work well under pressure
• Attention to detail and an organised approach to work
• Highly collaborative, with demonstrable ability to network, negotiate and influence stakeholders
• Team Player. Enjoys collaborating with, learning from, and teaching others. Assumes good intent in others, and actively does their part to make a positive work environment

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email uk_talent@careers.handelsbanken.co.uk .

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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