IT Asset & Configuration Manager

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Role Introduction

Advanced are looking for an IT Asset & Configuration Manager to join the ITO Asset Management Team.

In this role you will be delivering, and supporting the day-to-day delivery of IT asset and configuration management services, using your expertise to help drive and continuously improve our service model and helping to onboard and exit customers both into the ITAM service and onto our ITSM tool (ServiceNow).

You will be experienced in all aspects of IT hardware and software asset management and CMDB management, capable of working within a Managed Services environment servicing multiple customers and applying IT Service Management best practice within an ITIL based framework to deliver successful outcomes.

Communication and collaboration will be paramount in this role, you will work closely with both your own team members as well as business and customer stakeholders to distil best practices and encourage closer cooperation.

This is a hybrid role with a requirement to visit the client site on a weekly basis.

What You Will Do

• Working closely with the team leader to ensure end-to-end processes, policies and procedures are in place for asset and configuration management covering acquisition, deployment, tracking, security, decommissioning, and disposal.
• Providing input into the ongoing structure and management of the CMDB as required within the ITSM tool (ServiceNow).
• Work closely with the service delivery and technical teams, ensuring that all related controls, processes, and procedures are in place and followed for both hardware and software assets.
• Ensure all processes and procedures are followed in line with best practice and in line with wider IT Service Management (ITSM) and IT Asset Management (ITAM) methodologies.

What You Will Have

• Experience delivering an ITAM function, leading and influencing day-to-day operations of the service.
• Excellent communication verbal and written, being able to operate at all levels. Understand people and cultural differences to build good relationships with colleagues.
• Capable of working with technical teams (support and delivery) managing software and hardware configuration items within a mature lifecycle management process.
• A proven track record in delivering and working within a formal, ITIL based framework using ITSM/ITAM methodologies for Asset and Configuration Management, ideally in a Managed Services environment where services are being delivered across multiple customers.

What We Do For You

Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance - Providing you with support and assistance when you need it most

Recognition - Highlighting and rewarding the great work our people do

• Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference - we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here