IT Applications Delivery Manager - Service Delivery

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IT Applications Delivery Manager - Service Delivery

• Key role in influencing the IT service requirements for new and existing applications and services
• Drive transformation and agility while ensuring compliance in a regulated industry
• Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon Office, 35-hour working week, Mon-Fri between 9am-5pm

About the role

We're seeking an experienced service delivery focused Application Delivery Manager (ADM) to lead the Financial Services Applications team. Working within Group IT this is a pivotal role where you will shape how our IT services are managed, delivered, and optimised to meet the business and IT's needs, directly supporting our Sales and Agency division.

As Application Delivery Manager, you'll lead and motivate multi-functional teams, ensuring end-to-end IT services are secure, robust, efficient, and aligned with both business and IT objectives. You'll play a key role in supporting the launch of new SaaS applications, managing an extensive suite of legacy systems, and driving a complex programme of decommissioning, migration, virtualisation, and upgrades. With accountability for delivery in your area, you'll work within established project and programme controls to ensure successful outcomes.

You will have experience of transitioning new applications and changes into service, requiring strong coordination across both IT and business teams. You'll also oversee third-party relationships, manage outsourced IT services and SaaS applications, and apply your excellent communication and influence to ensure services are delivered to the highest standards.

About you

You'll be an accomplished IT leader with a proven track record of delivering IT services and change within a financial services or regulated environment within an ITIL and SSDLC framework. With experience in agile delivery and service management, you'll confidently guide teams through day-to-day operations while also leading broader transformation and service improvement programmes.

You'll take accountability for outcomes, showing initiative and driving results with a strong focus on delivery excellence. At the same time, you'll demonstrate agility, adapting to changing priorities and helping teams embrace new ways of working. A natural challenger, you'll question the status quo to achieve better outcomes while maintaining a clear customer focus.

Your ability to influence and engage with stakeholders at all levels will be essential in shaping decisions, supporting change, and ensuring services are delivered effectively. You'll excel at stakeholder engagement, building strong relationships across business and IT functions to foster alignment and collaboration.

You'll thrive in teamwork, creating an environment where teams are motivated, supported, and empowered to succeed. You'll champion continuous improvement, embedding smarter, more efficient ways of working and ensuring high standards across all aspects of service delivery.

To join the team, you must also have:

• Experience of leading multi-disciplinary IT development and support teams within a financial services or regulated environment such as Banking, Finance, or Insurance. (Essential)
• Track record of successful IT Application related change and development delivery and improvements
• Demonstrable understanding and experience of Information Technology Infrastructure Library (ITIL) and secure software development frameworks (SSDLC)
• Significant experience of stakeholder management.
• Knowledge of project management methodologies and good commercial awareness.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £70,000 depending on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.