IT Applications Delivery Manager - Change & Project Delivery

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IT Applications Delivery Manager - Change & Project Delivery

• Key role in supporting our strategic business systems and shaping the future
• Drive transformation and agility while ensuring compliance in a regulated industry
• Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon Office, 35-hour working week, Mon-Fri between 9am-5pm

About the role

We're seeking an experienced change and project Application Delivery Manager (ADM) within the FS Applications team. Working within Group IT to oversee the delivery of a diverse change and transformation portfolio for Financial Services and Avon Insurance, directly supporting our Sales and Agency division. This is a pivotal role where you will help shape how our IT application services are strategically designed, delivered and efficiently operated, whilst being fully aligned with business objectives, and maintaining compliance across our regulated products and services.

As an ADM, you bring a strong background in agile delivery, applying agile principles to drive efficiency, responsiveness, supporting teams and enabling customer-focused outcomes via an iterative delivery model. With a focus on both BAU and transformation initiatives, you will remove blockers, help optimise the way we work into a more modern, collaborative, and iterative operating model. Overseeing the full lifecycle of application changes, from initiation through to deployment and post-implementation review, whilst ensuring the applications remain fit-for-purpose and aligned with evolving Business needs.

You will work closely with Business and Product Owners to evaluate the impact of change, ensuring initiatives align with strategic priorities. You will also influence IT services and business requirements for both new and existing applications, manage third-party relationships, risks and governance, oversee outsourced IT services and SaaS applications.

You'll embed an ethos of best practice and continuously coaching the team, proactively managing risks across IT services and identifying emerging risks as new services are introduced. From launching new SaaS applications to managing legacy systems, assisting delivering complex programmes of integration, decommissioning, migration, and upgrades.

About you

You'll be an accomplished IT leader with a proven track record of delivering change ideally within a Financial Services or regulated environment within an ITIL and SSDLC framework. With experience in agile delivery, you'll confidently coach and guide teams through day-to-day operations while also leading broader transformation programmes.

You'll take accountability for outcomes, demonstrating agility, showing initiative and driving results, adapting and challenging changing priorities and helping teams embrace new ways of working. A natural leader, questioning the status quo to achieve better outcomes while maintaining a clear customer focus.

Your strong stakeholder engagement is key to influencing decisions, driving change, and ensuring effective delivery through collaboration across the business and IT.
You foster motivated, empowered teams and drive continuous improvement to enhance efficiency and uphold high service standards.

To join the team, you must also have:

• Experience of leading multi-disciplinary IT development and support teams within a financial services or regulated environment such as Banking, Finance, or Insurance. (Essential)
• Track record of successful IT Application related change and development delivery and improvements
• Demonstrable understanding and experience of Information Technology Infrastructure Library (ITIL) and secure software development frameworks
• Significant experience of stakeholder management.
• Knowledge of project management methodologies and good commercial awareness.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £70,000 depending on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.