Inventory Shift Manager - Onsite

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Job Description

Our global Distribution team is responsible for delivering to our customers the products they love, efficiently, and sustainably, all over the world. We've made significant investments in automation technology and our E-Commerce platform, and we need digital-savvy team members to help push us even further!

We now have a new opportunity for an Inventory Shift Manager to join our Inventory Control & Quality Assurance (ICQA) team here at our Donington Ecom Distribution Centre. This role is responsible for leading our 24/7 Inventory team who cover all areas of the site (both manual and automated) to ensure the team delivers available inventory.

NB: This is an on site position which works Monday to Friday but does not have a fixed rota as you will need to be prepared to be flexible as the direct reports work across 4 different shifts which includes both days and nights.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you'll do

Your key accountabilities will include

• Ensuring the warehouse is on track to manage events, delivery customer service and govern ICQA related activities and the inventory adheres to HMRC legal requirements
• Lead and develop a team of 24/7 Team Managers to achieve site targets as defined in the Efficiency Budget and Production Plan
• Support Team Managers to Deliver Customer Failure Rate (CFR) in pursuit of 0 failures (Late Despatch and Nil Picks) where customer deliveries are 100% on time first time every time and drive forward thinking to ensure customer experience is at the forefront of the Operation
• Managing concerns raised by Team Managers Short Interval Control, ensure appropriate and time corrective actions are taken to achieve the plan. Raising as appropriate when support is required, complete Tier 1 Metrics and conduct frequent reviews of performances vs plan.
• Supporting Team Managers to conduct root cause analysis through effective problem solving of all barriers to achieving Tier 3 and Tier 2 targets. Implement corrective actions to restore performance to plan
• Ensure efficient shifts which is able to fulfil operational and customer demand

Who you are

Your skills and experience will include

• An inspirational leader who has managed complex teams within an automated Distribution Centre or similar environment.
• A strong analytical background to drive data lead decisions
• The ability to encourage and mentor their team to achieve the highest standards of performance and behaviour. Creating an environment that enables them to achieve their full potential
• Able to build strong cross functional relationships. Challenging, influencing and persuading others to move towards a common vision or goal in a fast-paced environment where no two days are the same

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Our Logistics Teams are right at the heart of our ability to deliver the products our customers want through a service they love. As shopping habits continue to change, it has enabled our transformation into a truly multi-channel retailer. Milestones include the development of our own platform to give us greater control; the creation of an E-Commerce distribution centre; international websites and in-store technologies to improve the customer experience. We're transforming at M&S and this role is a great opportunity to make a significant contribution to our success.