Introducer Governance Manager

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About The Role

This Introducer Governance Manager is responsible for approval, onboarding, implementation of pricing, and in life oversight control of the Dealers and Brokers who distribute our Vehicle Finance products.

This is achieved by developing, owning, and maintaining the procedures that ensure adherence to all regulatory compliance and legal aspects, group policies, risk appetite, risk controls, and product parameters, and managing a team who will ensure Vehicle Finance is distributing its Products in accordance with all of these, and achieving good customer outcomes.

Key Responsibilities

• Identify the activities and actions necessary to onboard introducers and continue in-life monitoring, recognising current and evolving legal, regulatory compliance, group policies, commercial, and business requirements. This will include ownership of the creation and maintenance of procedural processes.
• Develop and continually improve the oversight management and control of introducers, defining and analysing the checks (by STB and external partners), and the metrics that will measure performance and actively highlight risk or potential risk (specific or trends).
• Manage and lead the team, giving instruction and validation of the approval of introducers at onboarding stage, and ensuring that oversight and audit has been carried out in life (in accordance with points 1 and 2).
• Robustly plan and execute the pricing approval process and management of the team to implement (applying to system and generation of terms of business) and use decision-making in the scheduling of key activities that maximises efficiency, speed, and commercial benefit.
• Identify the (potential and actual) risks and incidences by introducers that have or may cause business and/or customer harm by a variety of mechanisms. Provide resolutions or escalate with recommended mitigation (as appropriate). Own the governance of this oversight, by leading reviews, analysing the presentational content/escalations required, and maintaining and following up on all arising improvement actions and action plans to resolve.
• Develop and maintain quality assurance and control measures for the department to ensure a) it is operating in-line with policies and procedures as written, b)/ the written policies and procedures are delivering good outcomes for customers and preventing risk to STB.
• Provide expert guidance directly to introducers and through Sales team STB Account Managers on regulatory compliance, Consumer Duty, and STB's requirements. Assess and decide the most appropriate course of action, and arrange the deployment or allocation of resources accordingly, whether individually, within the team, or through cascading to wider STB teams.
• Analyse and report to the required cycle deadlines on the Consumer Duty MI measures relevant to introducers and product distribution. Review Risk Control elements, being the Risk Control owner for actions relating to introducers' distribution of products. Challenge and identify where risks or actions are incorrect, inappropriate, or missing.
• Consult and liaise with Compliance and Legal, FCA and FLA persons (and their communications) to maintain expertise, ensuring the impact on any legislative or regulatory changes or guidance is assessed and incorporated as appropriate. Impart knowledge to team members through on-the-job training and identification of course training, to develop subject matter experts that are responsible and capable of risk mitigation and performance delivery to agreed SLAs.
• Undertake the Supplier Relationship Manager responsibilities of external audit provider, and responsibility for evaluating and confirming that all external and internal data, systems, and applications required to perform the department's function are accurate, available, and fit for purpose.

Required experience, knowledge and skills

• Experience of people leadership, both own team and cross-functional communities.
• Fast paced and multi-tasked decision-making.
• Process improvement / change management.
• Experience of articulating role and responsibilities (and upwardly managing stakeholders/internal customers).
• Understanding of the Motor Finance Point of Sale industry and its practices.
• Knowledge of regulatory requirements & compliance on consumer credit, (FCA, FLA, ICO, CDD, AML). This may be learned in role in initial period.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can't achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It's the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group's core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.