International Office Manager

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We have an exciting opportunity for an International Office Manager to join our International Department here at The London Clinic. This role is a based in our International Office, 5 Devonshire Place, London (W1G 6HL). We are offering a competitive salary.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."

Job Profile

The International Office Manager is responsible for the day to day operations and efficient running of the international office. The role will be providing leadership and day-to-day operational management of three teams ensuring a seamless, effective and efficient service delivery across all functions. The role will have responsibility for developing external relationships with international purchasers and consultants and ensuring that international patient service is responsive, innovative and provided to the highest possible standard and that it encourages the growth of international across The Clinic. The role will be key in developing and implementing service improvements plans, developing relationships with key referrers and identifying opportunities for expanding business opportunities for the Clinic.

• Job Type: This is a full-time, permanent position.
• Shift Pattern: 37.5 Hours per week working 5 days from 7
• Job Location: 5 Devonshire Place, London, W1G 6HL (Close to Regents Park/Baker St tube stations).
• Salary: Competitive
• Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.

Key Duties

• Provide effective day to day management of the International office team, including recruitment, performance management, appraisal & mandatory training and staff development.
• Ensure that robust and clear standard operating procedures are in place for all administrative and processes within the International team ensuring that they comply with The Clinic's values as well as The Clinic's policies, procedures and SOP's.
• Lead on the implementation of a CRM system within the International Office.
• Ensure clear and robust processes are in place for the identification and charging of international patients, managing the LOG / GOP requests ensuring that no patient gets treatment without the appropriate level of cover in place and lead on the recovery of "missing" LOGs.
• Develop good relationships with key referrers and advise on any issues or opportunities.
• Ensure that The Clinic's International patient pathway and experience and service standard is well understood by international patients, ensuring Service Excellence. Provide and support and guidance on all matters related to International patients.
• Work pro-actively across The Clinic, ensuring engagement with key pieces of work as required and providing support to ensure the effective day to day management and delivery of International patient services.

Skills & Experience

• Degree level qualification or equivalent training and/or experience
• AMSPAR certificate in Medical Terminology or equivalent experience
• Experience of managing people or processes
• Knowledge and experience in a private healthcare setting
• Knowledge and understanding of cultural differences that may impact on delivery of care to the patient
• Fluent in English and Arabic (written & oral) as native language or equivalent language qualification to degree level
• Ability to prioritise and to work under pressure; proactively manage a busy workload

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.