International Fulfillment Manager - Fanatics Collectibles

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Job Description

We are looking for a Fulfillment Manager who thrives in a fast-paced environment, takes ownership of warehouse operations, and drives continuous improvement in key performance areas. This role requires strong leadership skills to manage and develop a high-performing fulfillment team, ensuring seamless operations and achieving key business objectives.

Key Responsibilities:

• Oversee warehouse operations, ensuring efficient order fulfillment, inventory management, and returns processing.
• Manage and lead a team, fostering a culture of accountability, efficiency, and continuous improvement.
• Monitor and improve KPIs (order accuracy, processing speed, inventory levels), taking corrective action when targets are not met.
• Optimize operational workflows, identifying and implementing strategies to enhance performance and reduce inefficiencies.
• Ensure inventory accuracy and control, maintaining real-time stock visibility and minimizing discrepancies.
• Supervise returns management, ensuring a streamlined process that balances efficiency and customer satisfaction.
• Oversee order releasing and processing, guaranteeing timely and accurate fulfillment.
• Collaborate with cross-functional teams (logistics, customer service, supply chain) to align fulfillment strategies with overall business goals.
• Drive a culture of continuous improvement, leveraging data insights and best practices to optimize warehouse performance.

What we're looking for:

• Leadership Experience: Proven ability to manage, coach, and develop a team within a warehouse or fulfillment environment.
• Operational Expertise: 5+ years in fulfillment, warehouse management, or supply chain operations.
• Analytical Mindset: Strong ability to track KPIs, analyze data, and drive performance improvements.
• Tech-Savvy: Experience with WMS (Warehouse Management Systems) and Excel; knowledge of automation tools is a plus.
• Results-Oriented: Track record of improving fulfillment KPIs and operational efficiency in a fast-paced setting.
• Problem-Solver: A proactive leader who thrives under pressure and adapts quickly to challenges.

At Fanatics, we don't settle-we innovate, we optimize, and we deliver. If you're ready to lead a team and take fulfillment operations to the next level, we'd love to hear from you.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.

About the Team

Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.

Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.