Internal Communications Manager

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Job Description

You'll partner with key business areas to plan, create and deliver content that brings our corporate vision to life and strengthens pride and trust among colleagues.

In this role, you'll develop creative communication strategies, manage projects, and produce high-quality content for multiple channels. Your strong understanding of our business and the challenges faced by teams across the airport will enable you to offer expert guidance, solve communication challenges, and drive colleague engagement.

You'll bring fresh ideas, benchmark best practice, and champion effective internal communications that support our ambition "to be an extraordinary airport, fit for the future." The role also includes participation in Bronze Comms during crises, including out-of-hours on-call duties.

Responsibilities

• Embed Heathrow's corporate strategy through clear, consistent daily communications.
• Partner with the Senior Editorial Manager to develop effective communication strategies and innovative solutions to business challenges.
• Champion the value of Internal Communications across the organisation, demonstrating its impact and contribution.
• Work closely with teams in your remit to ensure ownership, alignment and delivery of the corporate narrative and business priorities.
• Collaborate with stakeholders to create and implement communications plans that address their needs and challenges.
• Contribute to a "one communication team" approach, supporting different functional teams as required, including Here 2 Help/Ready 2 Help shifts, Comms Cuts roster and potential IRT (crisis communications) duties.

Qualifications

• End-to-end experience delivering programme/project communications
• Experience delivering change communications
• Proven mid-level internal communications and engagement experience, ideally within a similarly demanding or complex organisation.
• Confident multi-channel communicator who embraces change, identifies improvements, and supports others through it.
• Able to self-manage in a fast-paced, sometimes ambiguous environment, working to tight deadlines and under pressure.
• Strong analytical and advisory skills, with experience using comms and engagement metrics, challenging thinking, and acting as a trusted communications partner.

Ideally, you'll also have:

• Experience of confidently managing upwards and working with more senior stakeholders

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.