Internal Account Manager

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Internal Account ManagerSuperb opportunity within the world's leading sustainable building materials company!Supportive & diverse management setting realistic targets and goals.Competitive remuneration including TOT vehicle.Holcim:Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings.Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in 1901 and in Aotearoa New Zealand, our involvement in the building industry dates back to 1888.Holcim Australia and New Zealand has been officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world-class workplace where people thrive.About the opportunity:Reporting to the Sales Manager your primary purpose as the Internal Account Manager will be to look after the needs of smaller Holcim customers, through pricing activities, invoicing reviews, advocating within Holcim for their needs and for investigating and resolving disputes. You will also assist the sales team (Account Managers and Key Account Managers) with the investigation, reconciliation and collection of amounts from particular customer segments, such as residential housebuilders.Further and detailed accountabilities are found in the Position description which is available upon request and will include:Supporting the sales team with activities for particular accounts such as large residential housebuilders (reconciliations, invoice correction, purchase order matching).Developing and maintaining a structured customer contact plan for account managers (in line with allocated budget targets.Accompanying account managers on a regular basis to visit customers.Developing and maintaining a structured customer contact plan for major accounts in line with the market participant plans.Identifying appropriate new business opportunities and/or projects within the business and ensuring these are maintained in SFDC.Reviewing dormant and/or lost customers and ensuring plans are in place with account managers to re-engage where and when appropriate.Actively participate and lead process improvementBuilding and maintaining working relationships with all key stakeholders.Provide support with Data AnalyticsAbout you:To succeed, you may come from a similar Internal Sales or Inside Sales role and/ or have customer service or administrative experience in any relatable field. A degree in business or a related discipline would be highly regarded and experience within the Concrete, Aggregates, Industrial manufacturing or related sectors will be an advantage, but your success will be determined as much by your motivation, professionalism, energy and superior communication skills as by your career background.The following attributes, however, are 'must haves':Ability to build rapport over the phone.Ability to maintain a positive outlook when challenges arise.A team first attitude.Strong work ethic.A commitment to achieving results.A desire to grow and progress.Attention to detail but able to operate in an imperfect environment.Able to pick up new skills, systems, learn and adapt quickly.A proactive approach.Strong in SAPProficient in SFDCSkilled in Excel / Google SheetsThis is an outstanding opportunity to grow your career within our world leading business. Why Holcim?At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.Apply now!Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.