Integration Manager

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Job Title: Integration Manager

Location: Chelmsford

Company: Remus

Type of Employment: Full Time, Permanent

About the role:

We are seeking a highly organised and proactive Integration Manager to oversee the seamless onboarding of new developments into our property management portfolio. This role is pivotal in ensuring a smooth transition from developer handover to full management, including coordinating snagging processes, engaging with customers, and maintaining high service standards.

Main Duties and Objectives:

• Oversee the transition of new developments from the developer to the property management company.
• Ensure all contractual obligations related to the handover process are met.

Snagging & Quality Control

• Conduct snagging inspections and work closely with developers to resolve defects.
• Maintain a comprehensive snagging tracker to ensure timely completion of remedial works.
• Liaise with internal teams to ensure properties meet quality standards before handover.

Customer Engagement & Communication

• Act as the main point of contact for residents during the onboarding phase.
• Organise and lead resident welcome meetings and information sessions.
• Address initial customer concerns and ensure a high level of satisfaction during the handover process.

Stakeholder Coordination

• Work closely with developers, contractors, and internal teams to align expectations and timelines.
• Ensure smooth communication between all stakeholders to prevent delays and misunderstandings.
• Provide regular progress updates to senior management.

Compliance & Reporting

• Ensure all regulatory and compliance requirements are met during the handover process.
• Maintain detailed records of handovers, snagging issues, and customer interactions.
• Generate reports and insights to improve future onboarding processes.

Essential Skills Required:

• 5 years+ experience of residential property management.
• ATPI qualified and expected to be working towards MTPI or other relevant qualification.
• Knowledge of relevant legislation e.g. Landlord & Tenant Act, RICS Code etc.
• Strong experience of budget management, financial control and delivering cost efficiency.
• Good working knowledge of building management and repair projects.
• Commercial acumen and negotiation experience.
• Ability to inspect properties and provide accurate specifications.
• Ability to assess quotations for minor works to ensure value for money and make recommendations for appointment of competent contractors.
• Practical attitude with ability to make decisions on best approach from a technical perspective.
• Excellent communication skills to include written and verbal presentations.
• Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota.
• Experience of working in a fast-paced, customer-focused environment.
• Experience of mentoring and coaching for success.
• Experience in managing a team.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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