Integrated Response Hub Operational Manager

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Detailed job description and main responsibilities

To participate in the regular review of policies and guidelines within this service area, and implement required changes to practice.

With the support of the Service Manager, to deputise in their absence, providing representation within relevant meetings.

Service Delivery

To oversee the team in carrying out detailed mental health assessments of individuals within the crisis care pathway, addressing the holistic aspects of their health needs.

To ensure implementation of a comprehensive triage assessment process and be part of developments that move towards a needs based response system that seeks to build on the Hope, Control and Opportunity of service users and carers.

To support and oversee the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway.

To assist in the maintenance of appropriate use of the Mental Health Act where appropriate.

To promote and facilitate co-production with the service user in all processes and interventions throughout the services within the pathway.

To ensure at all times that the team involve the client in the assessment process, to ensure that all care pathways are individualised in their form.

To work in collaboration with acute hospitals, external mental health agencies, and Police in order to address mental health needs of the individual.

To work collaboratively with colleagues throughout the crisis care pathway and the wider Specialty Services.

To support others to act as clinical mentor for students in the pathway.

Maintenance of up-to-date clinical records in line with Trust policy, and professional registration standards.

Person specification

Qualifications

Essential criteria

• Relevant Core Profession within Health and Social Care.
• Professional registration with the appropriate body.

Desirable criteria

• Nurse Prescribing

Knowledge & Experience

Essential criteria

• Experience of delivering training and presenting to groups of people.
• Experience of managing groups of staff, dealing with staff issues and managing performance, sickness and conduct matters.
• Experience of working with people with complex mental health difficulties and an understanding of issues involved.

Desirable criteria

• Educated to post graduate degree level or equivalent knowledge and experience.
• Minimum of 3 years post qualifying experience with the mentally ill.

Skills & Abilities

Essential criteria

• Excellent clinical skills.
• Sound risk assessment and management skills.
• Able to tolerate pressure/stress and manage a crisis.

Important Information

Applications will be transferred to the TRAC system, by completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.

Please note that all new starters to the trust are subject to a probationary period.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 576.5KB)
• Benefits (PDF, 570.7KB)