Insurer Relations Manager

About the roleThe Insurer Relations Manager will take on a pivotal 6-month contract role focused on the successful re-launch of our car and home insurance products. This individual will be responsible for the rapid development and engagement of key insurer partnerships required for the product's market readiness and launch. The role demands an ability to quickly understand priorities, negotiate backlogs of work, establish operational processes and structures, and ensure all insurer partners are ready to support the new products from day one. You will be an ambassador and face for John Lewis Money (insurance products), championing the customer and John Lewis as a whole. 

We want to establish a benchmark for exceptional service. We are eager to find a passionate and motivated individual to join us on our journey to success. Someone who understands the value of strong broker relationships and who are motivated by opening doors, changing minds, nurturing connections, and doing things differently to get results.

• Contract type - 6 months temporary contract

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meets in the office 2 days a month in the office to connect.

Key responsibilities 

• Engagement with insurers on a day to day, week to week basis, picking up and driving forward activities and actions for both JL and our insurer partners.

• Internal stakeholder management and action tracking/management, holding parties to account and deliverable timescales.

• Assist in organising and preparing materials for insurer meetings, reviews, and reporting.

• Maintain accurate records of commercial agreements, performance data, and contact information.

• Escalate issues and weaknesses to the Head of Insurer Relations / Commercial Lead as appropriate.

• Support the preparation of management reporting, including preparation of data analysis.

• Build and sustain effective working relationships, providing strong stakeholder management throughout the review process and when working with the leadership teams.

Essential skills/experience you’ll need 

• Experience in insurance relations, preferably within the general insurance sector with a focus on car or home

• Excellent organisational skills

• Proven track record of engaging and influencing diverse stakeholders

• Excellent direct and written communication skills

• A natural collaborator and strong networker

• Highly motivated and results-oriented

• A strategic thinker with an eye for detail

• Committed to fostering long-term, valuable partnerships

• Excellent communication, negotiation, and interpersonal skills

• Analytical mindset with the ability to interpret performance metrics

• Successfully manages multiple stakeholders at senior levels, and excellent influencing skills

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.