Insurer Relations Manager

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About ACTURIS

Acturis is the UK's leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown every year for the past 20 years with turnover now exceeding £100m. To date, more than 100,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £15Bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

WHY JOIN THE ACTURIS TEAM?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement to help you be your best at work
• Be given real responsibility for your own projects as soon as you are ready
• Receive a competitive salary and annual performance-based reviews
• Be eligible to participate in annual bonus and Company share incentive schemes depending on performance and seniority
• Benefit from private health insurance, disability and health insurance and a Company pension scheme
• Flexible working model including a mixture of nationwide client visits, office visits and working from home

THE POSITION

As Insurer Relations Manager at Acturis, you will:

• Own and implement the strategy for Insurer & MGA Account Management with this covering Commercial and Personal Lines, UK and International across the Acturis Platform business
• Identify Sales opportunities in both existing and prospective insurer and MGA relationships
• Directly own and be involved in a number of tier 1 and tier 2 relationships in a combination of "Account Manager" and "Account Director" roles
• Development and run a small high performing team of dedicated Insurer Relations Managers who will act in a combined Sales and Account Management role, targeting both new business and cross sell opportunities
• Work closely with the Head of Insurance Products, Chief Customer Officer and Chief International Development Officer and Insurance Product owners
• Have a dotted line from the project managers / product owners who own the "Account Support" role
• Be responsible not just for maintaining the existing relationships but identifying and progressing opportunities for further growth and penetration
• Be responsible for negotiating new deals including commercial and contractual arrangements working in conjunction with the Head of Insurance Products, CCO, CDIO and CEO
• Be responsible for working across the verticals to ensure we deliver great service to our insurer customers
• Be responsible for managing escalation processes within Insurer relationships
• Work closely with Head of Broker Account management to align strategy and processes across all partners and customers
• Produce regular relationship reporting - RAG report based on tiers
• Produce monthly Operation Executive Committee content relating to Insurer relations
• Maintain performance monitoring against financial targets and other KPIs

The role will:

• Report to the CCO
• Have financial Sales and revenue targets (combination of value of new / additional services)
• Require an established database of contacts and relationships within the market

The Career Path

As Insurer Relations Manager at Acturis, you will receive structured targets, regular feedback, and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the Company.

As you progress as Insurer Relations Manager you can expect to be responsible for:

• Planning/scoping high quality projects, including managing teams and resources
• Coaching and providing constructive feedback for junior colleagues
• Working with larger Acturis customers and involvement in more complex solutions

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

CANDIDATE PROFILE

The successful candidates will have the following attributes:

• Customer focussed with an ability to build relationships
• Have established contacts and reputation within the market with Insurers and MGAs
• Confident & eager to take responsibility
• Proactively manages their workload and meeting schedule
• Experience of managing and mentoring a small team of highly skilled individuals
• Outstanding communication and negotiation skills
• A good commercial and legal understanding
• Highly organised and self-motivated with a "can do" attitude
• Logical approach to providing multiple solutions to client issues.
• Ability to quickly learn and adapt to functionality changes and new concepts
• Computer capable MS Office programs
• Recent experience of the Acturis system
• Prepared to travel across the UK and occasionally overseas
• Full clean valid driving licence preferable