Insurance Business Manager

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time fixed term contract until 1/7/2027

CLOSING DATE: 5/6/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

We're looking for an Insurance Business Manager to who will take responsibility for the management and performance of our insurance products. VWFS offers a wide range of products including, insurance and warranty.

In this high paced, technicalrole, you'll be instrumental in ensuring our products are performing well, while also being compliant.

What you'll be doing:

• You'll use your technical expertise Provide insight and support to colleagues as the product SME.
• Relationship Management of 3rd party suppliers who you'll hold performance reviews with and, be a main point of contact for them.
• Ensure appropriate contracts are in place with suppliers, work with Legal to create new contracts, amendments and renewals.
• You'll lead product review meetings, ensure products remain compliant, internal committee participation, procedure reviews and audit participation.
• Be responsible for reporting and forecasting, reviewing accuracy of MI and measuring performance against plan.
• Lead on our planning round and reforecasting and reconcile income.
• You'll ensure excellent quality for our customers through regular call listening, claim and complaint reviews.
• Support the product Channel Manager to deliver change to existing products and be involved in project work for new initiatives.

What you'll bring:

You'll be an experienced Insurance Business Manager with an excellent working knowledge of the Insurance industry which you'll have gained through working in a variety of technical, development and operational roles.

You'll have strong leadership skills that enable you to engage, motivate, develop and inspire suppliers to perform at their best.

Essential experience & skills

• You have experience of supplier management, dealing with contracts, management information analysis, forecasting, drafting procedures and delivering business updates to senior management.
• ACII qualified or progressing towards this qualification.
• Commercial awareness and knowledge of Compliance requirements including Consumer Duty and GDPR
• You'll be a great communicator who can engage and adapt to all audiences.
• An impactful influencer and negotiator with good problem-solving skills.
• You need to be confident to a minimum intermediate level with Excel, Powerpoint and Word.

What's in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehiclesplus car insurance

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

You'll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.