Installation Manager

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Role Overview

Our client is seeking a Project Manager who thrives in fast-paced environments and takes pride in delivering high-quality installations. Acting as the on-site lead, you'll coordinate teams, manage snagging and maintenance, and ensure seamless client interactions - all while identifying opportunities to expand the scope of work.

This role offers a chance to represent a forward-thinking company known for cutting-edge furniture and pod solutions. You'll work closely with Operations, installers, and clients across the UK.

Key Performance Indicators

• Achieve target client satisfaction scores post site visits
• Uncover and secure upselling opportunities in line with monthly KPIs

Systems & Tools

• HubSpot CRM
• Excel
• Internal scorecards
• Pipeline forecasting documents

Ideal Candidate

You're the kind of person who:

• Communicates with confidence and professionalism
• Connects easily with people and builds trust quickly
• Adapts on the fly and thrives in varied site environments
• Has a sharp eye for detail and takes pride in doing things right
• Rolls up your sleeves and solves problems hands-on
• Works autonomously and manages a dynamic schedule
• Holds a full UK driving licence and is open to nationwide travel

Key Responsibilities

Site & Installation

• Visit and assess sites prior to installation
• Oversee installation crews, ensuring quality and safety
• Apply asset tags, document processes, and complete sign-offs
• Capture client satisfaction and gather final approvals

Client Care & Sales Insight

• Revisit sites for post-installation checks and feedback
• Address snagging or maintenance issues
• Ensure pod functionality and coordinate repairs
• Identify and report upselling opportunities

Maintenance & Snagging

• Plan snagging visits with the Ops team
• Install replacement components and track work completed
• Keep detailed snagging logs and ensure resolutions

Asset Management

• Inspect items before collection and assess damages
• Prepare units for redeployment
• Contribute to warehouse stock takes and asset accuracy

Process Ownership (Development Scope)

• Potential to lead snagging operations end-to-end: ordering, scheduling, and follow-up

For further information apply with a CV.