Installation & Customer Service Manager

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AXSIM is the world leader in high-fidelity Formula 1 simulation technology. We are commencing a major global

rollout for our primary customer, deploying complex, high-value simulator units into iconic, logistically challenging

venues worldwide.

We require a supremely capable Installation Manager to serve as the project owner and final point of

accountability for all global installations. This role demands mastery of international logistics, meticulous on-site

execution, and superior client management in high-pressure, high-stakes environments.

In addition, this role will serve as the after sales manager, fault finding both remote and onsite problems with

simulators and working closely with technical managers at various venues to ensure simulators are kept

operational, and the customer is happy.

This role will require extensive travel within UK and other countries including USA and RoW.

ROLE AND RESPONSIBILITIES
• Own and manage the detailed, end-to-end global shipping process for simulator units from the factory

(UK) to international venues.
• Directly manage relationships with freight forwarders and customs brokers, taking accountability for all

import/export documentation, customs duties, and compliance to minimize delays.
• Develop, vet, and finalise site-specific logistical plans, including precise scheduling for offloading, vertical

transportation, and navigating complex access constraints.
• Serve as the primary on-site project lead, managing all local subcontractors, labour teams, and client

representatives during the installation phase.
• Develop and manage the detailed installation budget for each site.
• Anticipate, document, and resolve complex venue-specific challenges with minimal supervision and

maximum speed.
• Lead the final technical calibration, systems testing, and final customer sign off process.
• Develop and implement stringent site-specific Health & Safety plans, strictly compliant with local

regulations.
• Serve as the competent person for all lifting operations, working at height, and heavy equipment

movement.
• Serve as the primary, high-level technical point of contact for the main customer for a defined transition

period post-handover.
• Conduct first and second-line remote diagnostics and troubleshooting (mechanical, electrical, and systems

checks) on reported faults. The objective is to rapidly diagnose and resolve issues that stem from the

installation itself or are minor operational errors.
• Ensure maximum client satisfaction and manage expectations regarding long-term service delivery,

safeguarding the AXSIM brand and securing the relationship for future deployments.
• Understanding (with support) Visa requirements across the world.

KEY REQUIREMENTS (SKILLS/KNOWLEDGE/BEHAVIOURS)
• Experience: Minimum 5+ years of demonstrable experience managing complex, high-value technical

installations and successfully managing the post-launch support transition.
• Project Management: Proven ability to manage multiple concurrent international projects using formal

methodologies.
• Logistics: Deep, practical experience in managing international freight, customs clearance, and securing

specialized lifting/access equipment.
• Technical Acumen: Sufficient mechanical and technical aptitude to troubleshoot system practicalities,

with proven ability to conduct remote diagnostics and complex technical triage.
• H&S Expertise: A robust understanding of international safety standards.
• Customer Success Mindset: Demonstrated ability to transition from a project delivery role to a supportive

client partner, maintaining composure and focus during technical failure events.
• Personal Attributes: High level of resilience and exceptional problem-solving skills, capable of extensive

travel and working unsocial hours.

QUALIFICATIONS NEEDED/ EDUCATIONAL REQUIREMENTS
• Degree level education or equivalent.
• Experience in a delivery environment, ideally within automotive, aerospace, or precision technology

sectors.
• Knowledge of Health and Safety legislation and processes.
• Excellent communication skills, with the ability to collaborate across departments and external

stakeholders.