Inside Sales Manager

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The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.

Are you ready to take the helm of our dynamic Whittan Sales Hub? This is your chance to lead a vibrant team encompassing telesales, pre-sales design, and telemarketing, driving innovation and results! In this pivotal role, you'll spearhead our mission to achieve ambitious sales and margin targets across diverse product lines-ranging from cutting-edge pallet racking and shelving to sleek lockers and comprehensive after-sales services. You'll be at the forefront of enhancing the customer journey, ensuring first-class service is always the priority, as you guide both inbound and outbound teams to excel against KPIs.

Key responsibilities:

• Lead and manage a team of internal product sales representatives, ensuring they are well-trained and motivated to meet sales targets for online and offline sales.
• Ensure high levels of customer satisfaction by promptly addressing and resolving customer issues.
• Implement and oversee processes to improve customer service and user experiences.
• Collaborate with the design team to understand product capabilities and communicate these effectively to customers.
• Analyse sales data to identify trends, opportunities, and areas for improvement with full use and adoption of the companies Salesforce CRM.
• Develop and execute strategies to drive sales growth and enhance customer retention.
• Achieve monthly, quarterly and annual targets.
• Ensure pricing mandates are followed and communicated accurately to customers.
• Escalation of calls to retain, build relationships and strengthen relationships.
• Identify and assign opportunities outside the internal team's scope to the external field sales team specialists.- i.e. "best route for conversion" model after needs assessment and allocation to the relevant designer.
• Utilise data to drive decision-making and strategy development.

Required experience/skills/qualifications:

• Minimum GCSE A-C or equivalent in English, Science and Maths
• Excellent mentoring and coaching skills
• Strong understanding of customer service principles and practice
• Results oriented with high drive for target achievement
• Strategic thinker and planner
• Proven experience as an Internal Sales Manager in B2B with a successful track record.
• Proficiency in CRM software and analytics - ideally Salesforce.
• Worked with drawing software before - AutoCAD ideally

Desirable:

• Previous experience in the storage industry

Company Benefits:

• Competitive Salary
• Commission Scheme
• 33 days holiday per annum including bank holidays
• Company pension
• Life assurance
• Employee discount scheme
• Long Service Awards
• Monthly STAR Awards
• Employee Assistance Programme
• Support from Trained Mental Health First Aiders
• Cycle2Work Scheme
• Medicash Scheme
• Flexi Holiday Scheme

For more information, please contact HR@whittan.com

The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.