Infrastructure Solutions Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

Leadership & strategic:

1. To act as the designated specialist for server and data storage infrastructure both on premises and within cloud environments.

1. Responsibility for a portfolio of circa £5m of data and server infrastructure within the Trusts datacentres.
2. To be accountable for the line management of the Trusts Digital Infrastructure Solutions Teams, ensuring that multi-disciplinary staff are supported and developed.
3. Working alongside the Head of Technical Services, the Head of Digital Strategy, and the wider Directorate Management Team, acting as the expert on matters of server and data infrastructure, operating systems, and application platforms in-line with the Trusts Digital Strategy.

1. Define and recommend technologies, infrastructure, and systems to support the Trusts Digital Strategy.
2. Develop action plans and road maps to address key deliverables, and to produce the investment cases to obtain the necessary funding to implement these action plans.
3. To represent the Trust within the local ICS on matters of server and data infrastructure operations and strategy.
4. To be a key member of the Digital Services Operational Committee and provide expert assurance on best practice to audits and the Data Security Protection Toolkit (DSPT).
5. To be a tactical advisor to the Gold or Silver Commander in any IT incident.
6. To deputise for the Head of Technical Services as required.

Operational:

1. Be the Trust's expert lead in providing knowledge and advice on server and data infrastructure, both physical and virtual, on premises and in the cloud. This will include Microsoft Windows Servers, including Active Directory and associated services, Linux Servers, and enterprise-class, replicated data storage platforms.

2. To be responsible for managing the Digital Services Infrastructure Solutions Teams, ensuring that server and data storage day-to-day tasks are completed, and project deliverables remain on track.

3. To be responsible for ensuring that resilience, recovery, and business continuity plans for our server and data storage infrastructure are robust and meet the requirements of the Trust and other stakeholders.

4. To be responsible for monitoring and managing server and data storage capacity and performance, ensuring that there are adequate resources available at the point of need.

5. To manage and monitor updates and security patch rollout to the server and data infrastructure estate, ensuring that security postures are maintained.

6. Responsible for ensuring open incidents and service requests are addressed accordingly to existing SLA/KPI's.

7. Provide regular performance metrics and reports on the team's performance.

8. To contribute to all security audits and any actions that arise. Making sure any actions have a plan for remediation.

9. To effectively communicate/support all server and data infrastructure change requests via the Change Control Process within Digital Services and to the relevant stakeholders.

10. To collaboratively work with the Digital Business Partners and divisional Heads of Service to enforce changes in working practices or urgent requirements and making sure we have captured requirements clearly for annual plans.

Performance and financial management:

1. Responsible for infrastructure budgets, including £1m revenue and circa £750k capital annually.

1. Ensure effective business justifications are presented for allocation for any required funding, ensuring any short- or longer-term remedial plans are in place as required.

1. Ensure the appropriate authorisation of invoices, supply requisitions, expenses and pay returns are undertaken in line with all financial controls.

1. Annually review all costs and ensure appropriate charges are processed in a timely manner.

1. Create performance metrics and reports on server and data infrastructure to give executive level visibility on how the Trusts digital infrastructure is performing against delivery targets.

Quality and Governance:

1. To comply with audit requests and other requirements as required.

1. To lead on any server or data security assessments and penetration tests conducted upon our infrastructure and to contribute to any associated action plans.

1. Responsibility for the management of server and data related risks and issues, including ownership of infrastructure related Datix investigations.

1. To support the gathering and presentation of metrics that demonstrate the performance or incompliance within the server and data storage estate.

1. Promote a culture where governance and risk management are seen to be everyone's responsibility.

Communication:

1. Communicate complex information and negotiate potentially contentious issues with Trust members at all levels. This will also include supporting local projects to ensure all parties are fully briefed and consulted in implementing best practice.

1. Communicate effectively on complex subjects in high pressure situations associated with systems/service downtime and delivery.

1. Chair or deputise where appropriate at team/service level committee meetings, making staff aware of any updates or points of escalations.

1. Contribute to the effective communication within the Trust with regards to any changes to working practices or new innovations.
2. Be initiative-taking in promoting the Trust's vision for delivering excellence.

1. Ensure that good practices are shared and delivered at all levels within the service.

Management:

1. To be accountable for the line management of the Digital Infrastructure Solutions Teams, ensuring staff are supported and developed in their field so they can continue to provide an excellent level of support to staff and stakeholders.

1. Responsible for the recruitment and development of the team, ensuring individual's training is reviewed and achieved as part of the annual training programme.

1. To work within Trust policy and guidance and escalating where necessary.

1. Responsible for IT related policy and procedure creation, making sure these are reviewed regularly when changes in technology occur.

1. Working with the business and Live Services Manager to ensure effective planning is in place to respond to any changes that are required.

1. To contribute to strategic investment proposals, business cases and options appraisals as and when required.

1. Promote a culture where staff feel empowered and accountable for the service they provide.

1. Provide coaching and professional insight to colleagues within the teams ensuring they remain confident and competent in the services and solutions we provide.

Professional:

1. Maintain and develop expert knowledge of current technologies and best practice developments within Server and Data infrastructure and wider IT disciplines.
2. Maintain and continue with professional digital certifications where required.
3. Be able to manage workloads to make effective use of time and resources in a highly pressurised environment with continual change, making sure you prioritise key actions in a timely manner.
4. Work flexibly and undertake other duties commensurate to the grade as required.
5. Participate in joint annual Personal Development Review with line manager.
6. Participate in an on-call rota.

Person specification

Training and Qualifications

Essential criteria

• Educated to postgraduate level or recent equivalent experience.
• Professional, managerial and leadership qualification or equivalent experience at senior management level.
• Technical professional qualification for a senior position or equivalent experience.
• Evidence of relevant continuing professional development.

Desirable criteria

• Recognised industry qualifications or equivalent experience and knowledge in desktop, server, virtualisation, storage, and networking disciplines to expert level.

Experience

Essential criteria

• Demonstrable record in delivering complex targets and objectives to tight deadlines.
• Has a clear understanding of information technology in a complex public sector organisation.
• Experience of budgetary management.
• Experience in the development of technical strategies.
• An in-depth understanding of IT infrastructure, systems, and processes e.g., networking, hardware, business continuity planning, security techniques, service desks.
• Proven experience of management at senior level.

Desirable criteria

• Knowledge and understanding of NHS /experience working within a healthcare setting.

Analytical and Judgement Skills

Essential criteria

• Able to clearly demonstrate sound judgement in relation to dealing with internal and external stakeholders, healthcare partners and suppliers.
• High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner.
• Ability to clearly examine and interpret complex information and make valid contributions to decision making at Senior Organisational level.
• Evidence of resilience in a range of complex and demanding situations.

Planning and Organisation Skills

Essential criteria

• Ability to deliver high quality services meeting all stakeholder expectations, agreed standards, whilst working in a fast paced, and demanding service environment.
• Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.

Desirable criteria

• Exceptional knowledge and experience of developing annual and capital plans and digital roadmaps.

Other

Essential criteria

• Participate in Digital Services on-call rota

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: If you have a disability and find online job applications difficult, you can use an easy read application form instead.

To get this form, please email nuhnt.recruitment@nhs.net and ask for an easy read application.

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college
• Start an Apprenticeship
• Spend 20 hours of more a week working or volunteering, while in part-time education or training

For more details visit; School leaving age - GOV.UK (www.gov.uk)

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
• For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook

Employer certification / accreditation badges

Documents to download

• Infrastructure Solutions Manager Job Description (PDF, 464.4KB)
• Infrastructure Solutions Manager Person Spec (PDF, 464.4KB)
• Mindful Employer (PDF, 242.5KB)
• Equality and Diversity (PDF, 122.3KB)
• Equal Opportunities (PDF, 57.4KB)
• Disability Confidence Scheme (PDF, 51.0KB)
• Rehabilitation of Ex Offenders (PDF, 106.0KB)
• Application Process Booklet (PDF, 24.8MB)