Infrastructure & Platforms Manager

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Overview

About us

IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.

The role

We are seeking a dynamic and experienced Infrastructure and Platforms Manager to lead our dedicated team of Infrastructure and Network Engineers. The ideal candidate will possess a strong technical background, proven leadership abilities, and a strategic mindset to drive the continuous improvement and security of our infrastructure.

This role would suit a visionary leader who can motivate and inspire a team to take ownership of their roles, embrace agile methodologies, and ensure the resilience and robustness of our infrastructure against vulnerabilities and cyber threats.

This role is offered on a hybrid basis, which involves working 3 days in either London or Swansea each week.

Key responsibilities

• Lead, mentor, and motivate a team of infrastructure and network engineers, fostering a culture of ownership, accountability, and continuous improvement.
• Develop and implement strategic plans for infrastructure maintenance, upgrades, and expansion, ensuring alignment with organisational goals.
• Champion agile methodologies to enhance team productivity, streamline workflows, and deliver high-quality infrastructure services.
• Oversee the maintenance and support of Windows and Linux servers, ensuring optimal performance and reliability.
• Manage network connectivity and firewall configurations to ensure secure and efficient communication across the organisation.
• Coordinate and prioritise service requests, ensuring timely and effective resolution of user issues.
• Implement and maintain robust security measures to protect infrastructure from vulnerabilities and cyber-attacks.
• Collaborate with other departments to understand infrastructure needs and deliver solutions that support business objectives.
• Monitor infrastructure performance, identify potential risks, and implement proactive measures to mitigate them.
• Stay updated on emerging technologies and industry trends to drive innovation and continuous improvement in infrastructure and cloud platforms.

Qualifications, skills and experience

• Proven experience in a senior leadership role within infrastructure and cloud platform management.
• Strong technical expertise in managing Windows and Linux servers, network connectivity, and firewalls.
• Demonstrated ability to lead and motivate a diverse team of engineers, fostering a collaborative and high-performance culture.
• Proficiency in agile methodologies and experience in implementing agile practices within technical teams.
• In-depth understanding of infrastructure security best practices and experience in mitigating cyber threats.
• Excellent problem-solving skills, with the ability to analyse complex technical issues and develop effective solutions.
• Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Strategic thinking and the ability to align infrastructure initiatives with organisational goals.
• Hands-on experience with data centre management and cloud services (VMWare, Azure, AWS, GCP), container technologies (Docker, Kubernetes), and infrastructure automation tools (Terraform).
• Strong understanding of network fundamentals, security, databases, and version control systems.
• Proficient in scripting languages like Python, Bash, or JavaScript/TypeScript.
• Experience with observability, monitoring and log analysing tools like Application Insights, ELK, Datadog, Prometheus, or similar.
• SQL Server Administration skills, including backups and job scheduling.
• Knowledge of Hyper-V and Active Directory, including group policy.
• Experience with failover clustering and replication technologies.
• Proficient in backup management.

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Additional Information

• A full job description can be seen here.