Infrastructure and Security Manager

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We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is you:

• an innovator who will thrive in the security challenges that a high-profile brand faces every day, ensuring our investment in systems continue to deliver excellent 3 rd party audits
• an advocate of AI in cyber security with the ambition and skills to build on our state-of-the-art Cyber Security detection and response solutions (that we are helping to shape)
• a security professional who will demand Cyber Essentials standards in our day-to-day operations, with the skills and experience to show the way to CE+ accreditation
• an authority on the very best infrastructure to support our tech ecosystem, our ongoing digital transformation and growth into more channels
• a technical leader that is as happy triaging network incidents, delivering a store network transformation programme or presenting their security updates to the Board
• Excellent knowledge of Amazon Web Services (AWS)
• Senior stakeholder management

skill and responsibility overview

• Leadership and Operations Management : Lead the day-to-day operation and development of the Infrastructure and Security department, ensuring effective management of the IT ecosystem and security monitoring.
• Infrastructure Strategy & Development: Shape the infrastructure strategy to support future technology needs across the Retail, Academy, and Grocery arms, with a focus on scalable and redundant solutions.
• Cybersecurity & Compliance: Oversee the implementation of cybersecurity policies, threat monitoring, and compliance with regulatory standards (e.g., PCI, GDPR, Cyber Essentials Plus).
• Technical Expertise: Strong knowledge in AWS, Cisco Meraki, Microsoft technologies, security tools like Sophos/Darktrace, and experience in scripting (PowerShell), backup solutions, and incident management.
• Vendor & Stakeholder Management: Manage relationships with third-party vendors and act as a technical authority, collaborating with senior stakeholders to align IT strategy with business goals.

perks and benefits

• A competitive salary
• Flexible working, which consists of 1 day a week working from home, flexible working hours, and up to 2 weeks a year working from abroad.
• Generous time off allowances, which include up to 34 days holiday
• Free breakfast and snacks available every day
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
• We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing.
• An array of business events and socials throughout the year.

you put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [ in what I do ]
• I genuinely care [ for people ]
• I want to grow [ myself & others ]
• I build trust [ around me ]

This job description is not an exhausted list of your duties, you will be expected to perform different tasks as and when needed by the business, and you role will change and evolve as the business does.