Infrastructure and Security Manager

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Infrastructure and Security Manager

Department: Technology

Employment Type: Full Time

Location: Belfast

Reporting To: Dylan Scott

Description

The Infrastructure & Security Manager will take a hands-on role in maintaining, upgrading, and managing Reward's software, hardware, and information networks, (including Data Centre and office network LANs). In addition to technical responsibilities, the role includes day-to-day management of a UK-based team.

Reporting to the Head of Infrastructure & Security, this role will contribute to the operational success of Reward's IT systems, ensuring smooth functionality and high availability. The Infrastructure & Security Manager will ensure that Reward's technology infrastructure runs efficiently, empowering staff and minimizing IT-related obstacles.

Key Responsibilities

• Oversee day-to-day people management of the UK-based System Administration team, ensuring team performance and development.
• Lead the team in providing IT support via the ZenDesk IT Helpdesk system, ensuring efficient resolution of staff queries.
• Providing proactive day to day management and support for Internet related infrastructure, including servers, routers, switches, VPN tunnels and personal VPN tokens, firewalls, mobile devices, tablets, wireless internet (wireless access points), and backup systems, within mission critical environments.
• Managing, tracking and trouble-shooting issues, change controls, bespoke project rollouts and live fault escalations
• Release management & patching practices need to be followed and adhered too
• Staff assistance and support for all IT system related queries (ZenDesk IT Helpdesk system)
• Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems
• Improving process development, documentation and knowledge dissemination
• Provision of out of hours support, with potential for oncall at some point
• Improving system & automating repetitive jobs
• Liaise closely with internal /external contacts to monitor and maintain current infrastructure while driving new technical projects forward
• Liaising with suppliers and ordering hardware, software and consumables when required
• Information security - Security of all IT systems in compliance with our PCI-DSS & ISO27001 Information Security certifications

Skills Knowledge and Expertise

• Proven leadership and team management skills, with experience overseeing technical staff.
• Proficient knowledge with network routing, load balancers and switches, Intel-based server hardware, TCP/IP, DNS and other Internet related technologies: DHCP, VLANs, VPNs, Firewalls, IPS/IDS
• The ability to support Windows Server 2016, 2019, 2022, Windows 10-11 desktop platforms to a very good level, Mac OSX is also desirable experience
• Hardware support - Laptops, Desktops and Servers
• Experience with network routing, load balancers and switches (Data centre & Office based setups)
• Excellent communication, interpersonal skills, problem solving skills with strong attention to detail
• Web Server running - IIS 8.0/10
• Bonus points for strong understanding of PCI-DSS compliance skills
• Bonus points for strong understanding of ISO27001 compliance
• Plenty of initiative and ability to work in high change environments
• Excellent written and verbal communication (to technical and business)
• Strong team and collaboration skills
• Good work and task planning abilities / time management

Benefits

• Annual Leave: 25 days + bank holidays
• Company holiday: 3 additional days off between Christmas & New Years
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown - 6% matched contribution
• Employee share scheme
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Volunteering program
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials