Product Manager

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Job Title: Product Manager

Sector: Hybrid/Virtual Events

Location: Head Office (London)/Home Based

Flexible Working Category: C - 3 days in the office/ 2 days remote per week

Role Description

Working closely with the Senior Project Manager to support the development and execution of the product strategy, the Product Manager assists in gathering and analysing feedback, prioritising and defining features, and ensuring roadmap alignment with business objectives.

Role Responsibilities

• Organise incoming requests (changes, features and improvements) from multiples sources both inside and outside the business

• Make and maintain the roadmap and backlog by engaging with stakeholders to prioritise or reject the incoming requests

• Write requirements / scopes for approved requests and get consensus and approvals with stakeholders for requirements

• Manage detailed ticket creation for requests

• Assist in communicating priorities to business and creating release notes

• Assist in sprint planning and sprint management

Additional Responsibilities

• Be accountable for own performance, responsibilities, and work-ethic

• Attend assigned training and development sessions

• Attend and participate in staff meetings

• Fully participate in Performance Appraisal systems - goals, feedback, assessments, QPRs and appraisals

• Adhere to organisation-wide policies, procedures and processes

• Value the diversity of colleagues, and actively promote inclusion and equity amongst all staff whenever possible

• Maintain courteous and professional relationships with all colleagues, clients and other internal and external stakeholders

• Promote effective and collaborative communication cross-departmentally

• Support colleagues and work co-operatively to promote good team morale

• Perform any other duties as required and assessed as competent to do so

• Actively work to uphold, demonstrate, and embody the values of the organisation:

• Our Approach - authenticity, curiosity, & responsibility

• Our People - Individual, generous, & extraordinary

• Our Purpose - enjoyment, connection, & celebration

Role Knowledge, Skills & Experience

• Ability to contribute to the development and maintenance of the product roadmap

• Skilled in gathering and writing clear requirements and acceptance criteria

• Ability to work in SCRUM teams

• Adaptable to changing priorities and fast paced development

• Excellent communication skills, including motivating and influencing product team members

• Desirable to have some experience in events

• Ability to build and develop positive client working relationships

• Flexible and adaptable work-ethic

• A highly organised and proactive person

• Passion for new and exciting technology

• Experience in training and supporting others

What We Offer

• 5% Employer pension contribution
• Comprehensive medical insurance
• Discounts and offers through our Reward Gateway platform
• Employee Assistance Programme with 24-hour, free helpline for employees and their loved ones
• 25 days (FTE) of annual leave, growing to 30 (FTE) over time, plus bank holidays and company holidays
• Two Mental Health Days per year to support you in times of need
• Wellness leave
• Buddy System for all new starters, with a buddy lunch at a local eatery
• Regular support & development sessions with People Leaders
• Interactive goals and objectives

Who We Are

Our Organisation:

Good things happen when we connect the dots. Our award-winning digital engagement platform Reef offers a smarter way to deliver events, meetings, content, communities and online learning. A single unified platform that enhances the audience journey, extends event lifecycles and provides data-driven insights to help uncover new content and revenue opportunities. Supported by our team of expert event, video and creative experts, we help our clients create and elevate experiences in-person, virtually and everywhere in between. We work across all major sectors and our clients include Informa, KPMG, EY, NHS, Slaughter and May, Deutsche Bank and Make-A-Wish.

Our People:

We are not shy in saying that our people are extraordinary and know that you are too! We have gamers, musicians, artists, actors, and writers in our team. Surfers, stargazers, theatre buffs, dart players, hikers, and bakers. People who have dogs, cats, rats, fish, spiders, and even a badger. We have family people, single people, happy people. You will find a new friend here, and maybe you can even bring your friends along with one of our other job openings as we continue to grow.

Our Culture:

We value a fully diverse culture, where everyone is encouraged to be themselves. We have three core Totem values of Agility, Care and Excellence. Alongside valuing our work and our people, we also value the earth and take pride in our commitments to build a sustainable future for the planet.

Our Hiring Process

1. Apply with your CV via our application system.
2. Tell us why you are interested in joining us
3. An initial chat via video call with selected candidates that meet our minimum requirements
4. We invite suitable candidates in to meet the team, interview with the people leaders for the new position, and possibly complete a work-related activity/task
5. An informal chat with a member of our senior team
6. We hire successful candidates