Information Governance Assurance Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are seeking an enthusiastic, self-motivated, innovative professional to join our team.

The key purpose of the role is to develop, implement and actively monitor the Information Governance assurance programme and manage the corporate record and FoI compliance across the Trust.

The post holder must be able to demonstrate experience and a thorough understanding of all aspects of Information Governance in respect of the Data Protection Act and Freedom of Information Act. With proven experience of working with stakeholders and employees on their awareness and understanding of IG, the post holder will evidence an excellent track record of undertaking assurance reviews and have responsibility for completing the Data Security and Protection Toolkit including monitoring the action plan.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer ongoing training and development in all aspects of data protection regulation and practice.

Main duties of the job

Crucially, the post holder will support both the Head of Information Governance and IG Operations Lead in the establishment and development of a departmental assurance programme and implement departmental assurance reviews across the Trust. This will successfully complement the overall Digital Service strategy to actively monitor and evidence the Trust's compliance with key health and social care IG standards.

Deputising, as required, for the Information Governance Operations Lead when necessary.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8amto 6pm giving you the very best of good work life balance.

Working for our organisation

This role sits within the Information Governance team, who are based within the Digital Services department at SLaM. In joining our team, you would be exposed to the latest innovative practices in technology, which are used to deliver outstanding mental health care.

Our team are committed to finding ways to maintain high data protection standards whilst enabling the delivery of SLaM and its partners' important work in treatment, research and training. We work as a cohesive team, supporting one another within the team and actively engaging with our colleagues throughout the Trust.

About our locations:

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Detailed job description and main responsibilities

Key Responsibilities:
• Manage, implement and monitor all Freedom of Information requests to ensure they are completed within the statutory timeframe
• Manage the completion of the Data Security and Protection Toolkit including monitoring the action plan arising from internal assurance reviews.
• Supporting the Information Governance Training Program by facilitating training sessions as required.
• Managing the Freedom of Information Committee.
• Providing expert Information Governance advice on a wide range of information governance and sharing areas in line with Trust policy and statutory legal framework
• Undertaking assurance and compliance work to support Global Digital Exemplar projects.
• Supporting the Head of IG in collaborative work with the Shared London Partnerships and the Sustainability Transformation Partnerships. External collaboration, working on the Integrated care system.
• Ensure IG Office operates and maintains the highest ethical standards of confidentiality in managing patient and staff information.
• Reviewing information sharing agreements and processing agreements prior to sign off by the Head of IG or SIRO.
• Management of the Corporate IG Officer and EA to Caldicott Guardian
• Responsible for updating and maintaining all IG corporate policies.
• Management of the Information Asset Register
• Support the IG Operations Lead, the Head of Information Governance, Caldicott Guardian and Chief Information Officer to implement the Trust Information Governance Action Plan and Digital Service Strategy.
• Supporting other work as agreed with the IG Operations Lead, the Head of Information Governance, the Caldicott Guardian and the Senior Information Risk Officer/ Chief Digital Information Officer.

Person specification

Qualifications and Training

Essential criteria

• Educated to Degree level or equivalent experience, plus additional specialist knowledge to Masters Degree level or equivalent
• Evidence of professional / managerial development

Desirable criteria

• Relevant Professional qualifications

Experience

Essential criteria

• Relevant experience in ad hoc data queries / reports to meet the business needs of the organisation including clinical data quality
• Experience of performance management and reporting issues
• Thorough knowledge and experience of privacy by design
• Experience of writing and reviewing contracts, data sharing and processing agreements
• Experience of undertaking standards, procedures and policies reviews
• Experience of facilitation of a customer focussed culture within a team
• Management of the Information Asset Register

Desirable criteria

• Prince 2, Agile or other Project Management methodologies
• Knowledge of mental health services

Knowledge

Essential criteria

• Knowledge and understanding of the Data Protection Act (2018) and Freedom of Information Act (2000)
• Knowledge and experience of health and corporate records management
• Specialist knowledge and clear understanding and experience of working in accordance with information governance standards operating to high ethical and quality standards at all times
• Knowledge and good understanding of the Data Security and Protection Toolkit
• Knowledge/experience of the full range of Microsoft packages
• Good knowledge and understanding of Information Security and risk
• Knowledge of national data sets and their application

Desirable criteria

• Knowledge of mental health services
• Use of ITIL in a work environment

Skills

Essential criteria

• Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation
• Proactive and self-motivated in completing work to a high standard
• Excellent numeric skills including the ability to undertake statistical analysis and to interpret data
• Capability to handle highly complex and sensitive information for communication with staff at all levels with discretion
• Excellent presentation skills when presenting detailed and complex information to a varied audience
• Negotiation, influencing and persuading skills
• Have the ability to organise and prioritise their workload, and be able to work under pressure

Desirable criteria

• Ability to gain commitment from Digital Services to becoming active participants in internal reviews
• Relevant expertise in latest digital tech with a can-do and digital-first attitude
• To analyse and apply user information to Digital Services problem solving

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Information Governance Assurance Manager JD (PDF, 258.1KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)