Income Manager

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Job Description

Salary: £58,184
Grade: Level 5 Zone 2
Location: 5 Pancras Square N1C 4AG
Contract Type: Permanent
Hours: Full Time, 36 hours
Closing Date: Friday 8th November 2024 at 23:59

** Applications for this role need to be sent to Osborne Thomas, please see details below to apply. Do not click the 'apply' button as those application will not be considered. **

About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

What You'll Be Doing
We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them and we are looking for an Income Manager who's passionate to help deliver this ambition in a relational way.

You will manage several teams and managers delivering a person-centred housing income service across the borough. You will manage income collection for Camden's housing stock, developing strategies for early intervention and debt prevention to maximise recovery while promoting tenancy sustainment. You'll handle customer and member enquiries related to housing income, identifying opportunities to prevent arrears and improve services. Responsible for overall housing income performance, you will report and present data to various audiences. Additionally, you'll manage system infrastructure for tenancies and accounts, ensuring compliance with rent setting and payment systems. You will oversee a budget of around £4m for staffing and non-staffing costs, while ensuring collection of approximately £200m in rental income, driving continuous service improvement.

All About You
We're looking for someone who can bring Camden's ambition of being the best place to live and work alive with their enthusiasm and passion for housing equality.

You will have detailed knowledge, understanding and experience of Housing and Income. As well as proven experience of team management with an in-depth knowledge of housing income, preferably within a local authority or housing association setting, with strong leadership and team management skills and a track record of driving performance and delivering results.

To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10714670/file/document...

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

How To Apply
To apply you will need, your full contact details, as well as the following documents:

• CV, this should be no more than 2 pages of A4
• Supporting statement, this should be no more than 2 pages of A4
• Why this role? This accompanying paragraph should be no more than 150 words and will be reviewed by the hiring manager separately alongside your application.

Please reach out to our retained consultants at Osborne Thomas for further details of how to submit your application:

Email: Camden@osbornethomas.org

What We Offer
At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.