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Improvement Delivery Director

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The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children's service.
Patient and staff experience is important to us and these are the behaviours we live by:

  • Putting patients first
  • Aiming to get it right
  • Recognising that everybody counts
  • Doing everything openly and honestly

'Prior consideration will be given to NHS At Risk staff within East of England'

Job overview

Improvement Delivery Director

Band 8D (subject to evaluation)

An exciting opportunity has arisen for a Improvement Delivery Director to lead the Trust's approach to improvement at the James Paget University Hospital NHS Foundation Trust.

As part of the Norfolk and Waveney University Hospitals Group, James Paget is on a significant journey of development and improvement. A Trust that is part of the New Hospitals Programme, an Electronic Patient Record and an Acute Clinical Strategy redesign are all current strategic priorities for the Group.

Main duties of the job

As the Improvement Delivery Director, you will develop an improvement approach working with the small improvement team, but mostly directly supporting the Divisions in delivering improvement and achieving operational excellence. The Improvement Director will be responsible for the delivery of the Trust improvement programme, working with the Division and corporate senior teams to develop transformational changes that deliver ongoing quality benefits and efficiencies.

Working for our organisation

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Detailed job description and main responsibilities

This is a senior role because we want someone with the gravitas and experience to make change happen at scale, however, the team is currently small, with (opportunity to grow), so we want someone whose whole modus operandi is to get alongside operational and clinical teams and coach them to change their thinking and deliver alongside them rather than tell them what to do. So if you are a helpful, positive, improvement leader, who knows what it is like to run operations in a hospital, and can bring energy, drive and ambition for improvement, then we want to hear from you.

Please see the attached job description and Person Specification.

Person specification

Education and Qualifications

Essential criteria

  • Degree or equivalent professional qualification Postgraduate management qualification Masters or equivalent level of experience

Knowledge and Experience

Essential criteria

  • Demonstrable success in delivering change and performance in the NHS with and through your management of clinical and non-clinical teams
  • Demonstrable use of improvement methodologies to transform efficiency and effectiveness of services
  • Ability to analyse complex problems and to develop practical and workable solutions to address them

Desirable criteria

  • Ability to think and plan strategically Operational management experience in the NHS

Skills and Knowledge

Essential criteria

  • Excellent ability to community complex messages to senior Board members
  • Excellent inter-personal and communications skills, with a track record in writing complex business cases and policies High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude
  • Strong sense of commitment to openness, honesty and integrity in undertaking the role
  • Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
  • Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups Ability to manage and deliver to deadlines and within resources
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
  • A good understanding of the changing NHS environment Good knowledge of NHS policy, particularly in relation to improvement
  • In depth and specialist knowledge of improvement methodologies

The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
'Prior consideration will be given to NHS At Risk staff within East of England'

Visa and Immigration

If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website

Improvement Delivery Director

James Paget University Hospitals NHS Foundation Trust
Great Yarmouth, UK
Full-Time

Published on 19/05/2026

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