Improvement and Information Manager

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King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

flexible-working

Job overview

The Information and Improvement Manager role for Liver, within Child Health manages the Information and Improvement side of the service, ensuring that key quality, performance, activity and financial targets are met. The role is required to undertake a wide range of duties providing data analysis and management, service development and improvement support to the Liver Service as well as the Paediatric Neonatal Intensive Care unit, Line and Governance & Complaints. Working with the care group, the role will contribute to the delivery of Divisional and Corporate targets and strategies.

Main duties of the job

Analyse data accurately, so that internal and external data submissions, linked to income are made in a timely manner.

Manage the analysis of data so that the nursing, medical and senior leadership team within the service have access to timely and accurate information on all key performance indicators.

Lead on weekly and monthly activity and performance reporting, identifying data quality issues to maximise completeness of data on Trust systems (including Badgernet and PICANet)

Monitoring and highlighting of gaps in data, undertaking diagnostic work and taking corrective action to ensure data quality is improve

Production of annual summaries and reports of activities across children's hospital

Assisting with NNAP, QST, Methods data completeness

Leading on ad-hoc data requests, working with Business Intelligence and Contracting Teams

Ensuring reconciliation of data on a variety of Trust systems, taking corrective action to ensure that the care group receives income for all chargeable episodes within a care pathway
• Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Analyse data accurately, so that internal and external data submissions, linked to income are made in a timely manner.

Manage the analysis of data so that the nursing, medical and senior leadership team within the service have access to timely and accurate information on all key performance indicators.

Lead on weekly and monthly activity and performance reporting, identifying data quality issues to maximise completeness of data on Trust systems (including Badgernet and PICANet)

Monitoring and highlighting of gaps in data, undertaking diagnostic work and taking corrective action to ensure data quality is improve

Production of annual summaries and reports of activities across children's hospital

Assisting with NNAP, QST, Methods data completeness

Leading on ad-hoc data requests, working with Business Intelligence and Contracting Teams

Ensuring reconciliation of data on a variety of Trust systems, taking corrective action to ensure that the care group receives income for all chargeable episodes within a care pathway

Support in the annual planning process for the care group

Support and lead (where required) service improvements and developments, with support of Service Managers and General Manager

Support with materials to help with care group Performance Meetings

Ensure compliance with all relevant Trust policies, procedures and SOPs.

Ensure sufficient staffing levels and allocation depending on service needs, escalating as appropriate.

Ensure correct skill mix within team

Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services

Respond to daily problems and ensure issues are swiftly resolved or escalated; implement longer term solutions to issues raised.

Work closely with the Clinical Lead, nursing leadership, and operational management to ensure effective support services are in place for all clinical areas.

Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

As a member of the management team, support the Annual Plan, ensuring staff involvement, in line with Trust objectives.

Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.

Participate in and contribute to Trust wide initiatives and projects as appropriate.

Develop and write local standardised procedures within own work area.

Ensure that effective systems are in place to maintain service delivery in the event of staff absences

Ensure that all staff adhere to the appropriate legislation when dealing with patient material

Support the management team by preparing presentations.

Liaise with other departments and members of the Trust to support the smooth running and functioning of the department/service.

To serve as first point of escalation for operational issues, representing the care group at core operational meetings as required and providing update to senior management within the care group on changes in operational performance

Person specification

Education & Qualifications

Essential criteria

• Educated to degree level or equivalent knowledge, skills and experience
• Data analytics qualification or equivalent experience

Desirable criteria

• Master's Degree or equivalent
• PRINCE 2 or project management qualification

Knowledge and Experience:v

Essential criteria

• Experience in data manipulation, analysis and submissions
• Experience in a management role
• Demonstrated capacity and capability for operational management in an acute hospital environment or similarly complex organisation, including Data manipulation and analysis, staff management, financial management and change management
• Knowledge and understanding of service improvement and practical use of tools that lead to service improvement
• Previous experience of managing change in a clinical/service environment
• Sound understanding of HR processes and experience of staff management.
• Knowledge of managing a budget and applying financial control
• Knowledge and experience of delivering constitutional standards
• Experience of managing patient pathways

Skills and Competencies

Essential criteria

• Able to relate and communicate with staff from all levels and different professions
• Able to lead a team to achieve results
• Demonstrate ability to successfully initiate, manage and sustain change
• Able to represent the service and Trust at internal and external meetings
• Ability to identify risks and develop / present plans to mitigate these risks
• Able to demonstrate use of judgement when deciding which risks to escalate and which to mitigate locally
• Able to identify feasible alternatives or multiple options in planning and decision-making
• Awareness and understanding of current health issues in the context of the NHS and the changing NHS environment
• Able to deliver objectives within an agreed timeframe
• Clear understanding of financial management including expenditure budgets
• Experience of leading on key performance targets including measurement of progress
• Demonstrated success in delivering performance through your teams, effectively delegating and ensuring capability to deliver, monitor and feedback on performance
• Highly self-motivated, conscientious in approach and pays attention to detail
• Possesses high internal work standards, setting attainable goals and helping others to do so. Team leader to motivate others and delegation
• Desire to do things better, to improve, to be effective, efficient and problem solver

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Click here to see the range of benefits we offer
• Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD (PDF, 488.3KB)
• Advert (PDF, 104.6KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Princess Royal (PRUH) Site map (PDF, 1.4MB)
• Visa and Sponsorship Information (PDF, 344.6KB)