Implementation Manager UK&I

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Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here's what we're up to: https://bit.ly/4fyXonB

Choco is scaling rapidly in the UK&I market, and every new customer implementation is critical to long-term success. As our customer base grows, ensuring fast, structured, and high-quality onboarding becomes essential.

As an Implementation Manager, you will own the onboarding and implementation of food distributors joining the Choco platform in the UK&I region. Your role will ensure customers launch successfully, adopt the product quickly, and realize value from day one.

You will be the operational driver of customer implementations: coordinating internal teams and customer stakeholders, managing timelines and dependencies, and ensuring projects move smoothly from post-sale handoff to go-live and Customer Success transition.

What You'll Do

• Own the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transition
• Drive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on track
• Act as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementations
• Lead customer kickoff meetings, onboarding sessions, and structured training
• Coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering
• Support customers with technical integrations including APIs or ERP systems where required
• Identify risks early, remove blockers, and drive mitigation plans to ensure successful launches and track implementation performance metrics such as time-to-go-live and time-to-first-value
• Contribute to scalable onboarding frameworks including templates, documentation, and implementation playbooks

What You Bring

• 2-4+ years of experience in SaaS implementation, customer onboarding, project management, or similar roles
• Experience managing multiple customer projects simultaneously with clear delivery outcomes
• Strong stakeholder management and customer communication skills, followed by an ability to bring structure and clarity to complex or fast-moving environments
• Proactive mindset with strong ownership and problem-solving ability
• Experience working with cross-functional teams such as Sales, Product, Engineering, and Customer Success
• Familiarity with APIs, ERP systems, or technical integrations
• Comfort operating in a fast-growing startup or scale-up environment
• Fluent English (C1/C2)

Why Choco

• Join a high-performing, ambitious implementation team with real ownership and impact.
• Help to build and refine implementation playbooks, processes, and cadences - not from zero, but at a pivotal scaling moment.
• See clear impact from your work, measured by customer success rather than vanity KPIs.
• Work on a product with purpose and proven traction, driving meaningful adoption in an underserved industry.
• Be part of a culture that values ownership over ego - transparent, collaborative, and execution-focused.

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world's best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.