Implementation Manager

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Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll have an opportunity to shape the payments experience globally. Being part of Visa, the world's leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team - we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

What's it all about?

The Implementation team are responsible for managing end-to-end lifecycle of client implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client implementation. This may include:

• Planning client onboarding, offboarding or remediation activities, across the full delivery lifecycle
• Managing the execution of the client implementation including capturing and reporting the status of core implementation tasks
• Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalised
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook

What we expect of you, day to day.

This role will report to the Senior Manager, Client Implementation and shall:

• Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders.
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team.
• Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate.
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required.
• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations.
• Work with others to utilise multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations.
• Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you - we'd love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Proven track record in delivering high value multi-functional transformation programmes within complex and fast evolving matrix driven organisation.
• Experienced in managing implementations with technical deliverables and testing programmes
• Minimum 5 years of experience in project management or programme management with ownership of end to end journey and successful completion
• Previous experience in direct or matrix management of large teams.
• Effective leadership, people management, communications and influencing skills.
• Excellent skills in drafting presentations, reports, communications, and other deliverables.
• Experience delivering a range of complex projects.
• Hold relevant project management qualifications (e.g. Prince II, Agile).

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.