Imaging Operational Service Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Covid-19 Vaccination

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword 'Whittington'

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Job overview

Imaging Operational Service Manager - Band 8B

Whittington Health NHS Trust | Archway, North London| Full-time

Are you ready to take the next step in your career?

We're looking for an ambitious leader to join us as Imaging Operational Service Manager. This is a unique opportunity to:

• Lead a strong, high-performing Imaging team delivering cutting-edge diagnostic services.
• Shape the future of our service with real autonomy and the freedom to innovate.
• Grow and develop as an individual while making a lasting impact on patient care.

You'll bring proven senior management experience, a drive for improvement, and the ability to inspire and influence across clinical and operational teams.

If you're ready to make your mark and take on a career-defining role, we'd love to hear from you.

Main duties of the job

The post holder will be responsible for providing leadership and the operational management of the Whittington Health Imaging Department (WHI) ensuring the efficient and effective use of resources, and the development and maintenance of the highest standards of patient care and service delivery.

The post holder will be part of the ACW Divisional management team and will assist the Imaging & Wood Green Community Diagnostic Centre (WG CDC) General Manager, the Clinical Director, and the Director of Operations in delivering the Trust's strategic and operational agenda.

The Post Holder will be expected to oversee the day-to-day service management issues, liaising with departments and teams as required.

The post holder will provide line management for key staff within the departments and will be expected to contribute to the business planning process for the departments and be a key enabler to deliver the Imaging contracted activity plan, achievement of all national access standards and a comprehensive governance framework within the services.

Working for our organisation

The Whittington Health Imaging Department (WHI)

The department is composed of consultant radiologists, sonographers, radiographers and administrative and clerical staff. Staff have comprehensive experience across a wide range of clinical areas with specialists at radiography and consultant level.

The WHI has a state-of-the-art digital imaging system which means that reports on patients' scans and x-rays can be sent electronically to GPs and other departments in the hospital.

The WHI offers
• Comprehensive 24/7 low dose digital plain x-ray service supporting our Emergency and Urgent Care centres
• Diagnostic mammography and ultrasound breast services
• State of the art CT and MRI scanning including CT colonography
• On call responsive consultant led imaging service with 24/7 diagnostic
• MRI specialist iron overload assessment for Thalassaemic and Sickle Cell patients
• Gamma camera providing comprehensive general nuclear medicine services (including gastro-intestinal, cardiac, and orthopaedic imaging techniques)
• DXA service providing bone densitometry, fracture risk and vertebral fracture assessments
• Open access walk-in x-ray service for GP patients
• General, obstetric, and gynaecological Ultrasound
• Vascular (vein and carotid doppler) studies
• Post-mortem CT studies for forensics and religious communities
• Bariatric Imaging services

Detailed job description and main responsibilities

Operational

To lead the Imaging team to ensure compliance against performance measures: finance, activity and quality providing advice, analysis, and information as required.

To support the General Manager and the Divisional Senior team in the monitoring of activity and income so that the contracted plan is delivered.

Working with support services, departments and organisations that impact on the Division, negotiating action and change when necessary.

To provide regular feedback on service performance to the Divisional performance meetings and the Divisional board.

To develop with the clinical leads and service managers/assistant general manager a clear process which enables monitoring of quality, human resources, performance, and finance indicators to generate a culture of high performance and quality improvement.

To ensure effective management of the asset register and the equipment replacement programme, appropriate management, maintenance and procurement of contracts and equipment. Responsible for managing the business process in relation to bids for capital equipment.

To be responsible for all aspects of procurement for the department(s) to ensure best value and efficient use of resources.

To be responsible for a range of policy implementation and service development.

To be responsible for ensuring data quality across the service(s) and ensure corrective action is taken where data quality problems are detected.

To continue to develop and implement robust information management systems within the service(s).

To continue to develop and sustain a robust communication structure within the team(s).

To facilitate and chair multidisciplinary meetings that assist with the coordination and delivery of Imaging services.
Communications

To contribute to the development of the environment.

To communicate effectively with a wide range of people to explore complex issues and to make complex decisions.

To effectively communicate complex and sensitive related information to patients and relatives which requires empathy and reassurance.

To influence and prioritise the development of knowledge, ideas and work practice in self and others.

To encourage others to seek advice and solutions to problems.

To competently receive sensitive information concerning patients' medical conditions as appropriate and to provide information using persuasive, reassuring skills as required e.g., breaking bad news/special needs.

To identify and manage challenging behaviours.
Service Improvement

To understand the implications of and manage a developing and changing service. Assist in the development of new ideas and methods of working and encourage staff to do likewise.

Liaison with other service managers and clinical leads to understanding strategy and the impact/requirements of business cases.

Undertake strategic and service policy development in conjunction with professional leads and support the senior team in business planning to support corporate aims and objectives.

Lead in the development of business cases for service developments in ACW ICSU, ensuring that the implications of service changes or developments have been accurately assessed

To work with clinicians, other managers and staff to continuously improve the quality and timelines of services to improve the patients, users and staff experience.
Finance management and Business Planning

To be a named budget holder, maximising the use of resources and delivering a balanced budget. Lead the contribution to the delivery of the Divisional efficiency target.

To work in close association with the Division's finance team to ensure sound financial management, effective communication, and financial reporting.

To identify, communicate and implement robust Cost Improvement Programmes (CIP) in the departments.

To ensure compliance with the Trust's Standing Financial Instructions (SFI).

To manage demand and capacity in relation to performance to ensure access and appropriate utilisation of all resources, ensuring robust processes to maximise efficiency and meet ICSU objectives.

To undertake capacity and demand reviews to inform sustainability of services in line with business developments.
Strategic Management

To contribute to the annual and business planning process for ACW ICUS services, linking with the General Manager, service managers, matrons/CNS, nursing staff and clinical leads regarding operative capacity and demand.
To ensure that a robust system is in place for the delivery and dissemination of Trust and ICSU objectives across the department. Human Resource

To be responsible for ensuring that all staff within the departments have access to appraisal and that all personal development plans are linked to the ICSU and Trust wide objectives.

To ensure that appropriate Human Resources (HR) procedures are implemented i.e. recruitment and selection, sickness and disciplinary procedures.

To ensure the department fosters a positive learning environment for all staff and students.

To co-ordinate leadership development programmes. Developing leadership skills within the workplace.

To participate in the development of Training and Development Strategy at Divisional level. To support and develop internal and external educational programmes/study days

To ensure compliance with mandatory training.
Governance

To develop and implement a governance strategy which is multidisciplinary in collaboration with the clinical leads.

To be responsible for maintenance of the risk register for ACW Division services in collaboration with the clinical leads.

To ensure that all services within the area of responsibility meet the Care Quality Commission (CQC) standards.

To generate a culture of safety and governance across all areas of responsibility.

To ensure that there is a clinical audit programme for each area of responsibility in collaboration with the general manager and the clinical leads

The post holder will undertake other duties as may be required to achieve the Trust's objectives, commensurate with the grading of the post.

Person specification

Education & Qualifications

Essential criteria

• Educated to degree level or equivalent level of experience
• Further education, training or experience to Masters level or equivalent
• Evidence of continuing professional development

Desirable criteria

• Post graduate management qualification
• Project management qualification
• HCPC Registration

Experience & Knowledge

Essential criteria

• Significant management experience in a complex organisation at senior level including operational responsibility
• Experience of producing information, monitoring performance and identifying opportunity for service improvement
• Sound understanding of financial reporting mechanisms, budget management and setting and ability to deliver significant cost improvement programmes
• Proven track record of achieving challenging health care standards
• Experience and knowledge of short medium and long term strategy and business planning techniques and managing business processes
• Experience of monitoring data & information on performance and highlighting variances
• Experience of working on projects and/or in a complex programme environment.
• Experience of managing and hearing performance issues

Desirable criteria

• Radiography experience
• Experience of working within the NHS within an acute hospital environment
• Experience of leading change programmes
• Understands quality assurance processes and their application
• Experience of working within a devolved management structure
• Experience of data analysis and data modelling tools

Management & Leadership Style

Essential criteria

• Motivated by achieving outcomes that benefit financially, with a belief that a business focussed approach is consistent with delivering high quality care
• Results orientated, and committed to developing a culture of responsibility and accountability
• Ability to relate to medical and clinical managers understanding different education, approaches, styles and expertise, and to harness this different skill set to achieve top performance and create synergy within the team
• Able to work effectively and is comfortable with achieving through influence and leadership through influence and leadership rather than direct managerial authority
• Effective communicator/negotiator/ influencer
• Collaborative style
• Confident, prepared to challenge across boundaries
• Develops self and role, needs limited prescription or direction
• Ability to work in partnerships with others

Skills & Abilities

Essential criteria

• Problem solving
• Has the capacity to analyse problems in a logical and structured way, generating optimal and innovative solutions and adapting approaches to problem- solving to achieve sustainable outcomes
• Has good insight and ability to handle constructive criticism
• Highly effective teamwork skills; able to acknowledge own limitations and work with others collaboratively to provide solutions for best long term care
• Influencing & negotiating
• Ability to motivate staff to deliver challenging targets
• Report writing skills
• Organisational skills
• Demonstrates tenacity in dealing with issues
• Industrious and versatile
• Tactful, diplomatic and at ease with all kinds of people

Desirable criteria

• Able to anticipate problems, to understand the driving forces behind problems, or potential problems and being able to identify and use levers to achieve change

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.

• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.

• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form -

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes -

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information -

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Imaging Operational Service Manager (PDF, 472.4KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)