ICT Technical Manager

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Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

The ICT Technical Manager is responsible for leading technical operations and project delivery within the data centre white space. This role focuses on rack deployment, structured cabling, and infrastructure projects, ensuring efficient use of space, power, and connectivity while maintaining high standards of safety, quality, and customer satisfaction.

The role combines hands-on technical expertise with operational leadership and project management, ensuring all installations, moves, and changes within the data hall are delivered effectively in fast-paced, mission-critical environments.

Key Accountabilities

White Space & Infrastructure Management

• Oversee day-to-day operations within data centre white space (data halls)
• Manage rack layout, allocation, and capacity planning (space, power, network)
• Maintain and optimise rack space utilisation and airflow (hot/cold aisle containment)
• Ensure accuracy of data within DCIM systems for reporting and capacity management
• Support initiatives to improve service availability across all sites

Rack Installation, IMAC & Cabling

• Lead IT equipment installations, moves, additions, and changes (IMAC)
• Oversee rack installation, relocation, and decommissioning activities
• Manage structured cabling systems (fibre and copper), including installation and patching
• Ensure adherence to cabling standards, labelling, and best practices
• Interpret and execute High-Level Designs (HLDs) and patching schedules

Project Delivery & Governance

• Deliver white space infrastructure projects (deployments, expansions, migrations)
• Manage:
  • Project trackers and reporting
  • Financial trackers and cost control
  • RAID logs, critical paths, and resource planning
• Provide regular customer progress reporting and updates
• Ensure projects are delivered on time, within scope, and budget
• Mentor customers to improve alignment, delivery efficiency, and outcomes

Operational & Performance Management

• Oversee efficiency of operational processes and workflows
• Develop plans to maximise productivity and operational efficiency
• Monitor departmental and project performance metrics
• Analyse data and generate reports to identify improvement opportunities
• Maintain and enforce quality standards across all activities

Leadership & Team Management

• Manage, supervise, and mentor technical staff and contractors
• Monitor performance and provide training and development
• Foster a high-performance, safety-first, and customer-focused culture
• Coordinate cross-functional teams, suppliers, and stakeholders

Compliance, Risk & Safety

• Ensure compliance with company policies, industry standards, and regulations
• Conduct Health & Safety audits, risk assessments, and reporting
• Maintain strong awareness of the Health & Safety at Work Act
• Support audit processes and ensure documentation is accurate and up to date

Customer & Stakeholder Engagement

• Build and maintain strong relationships with customers and suppliers
• Represent the organisation in customer and supplier forums
• Understand contractual obligations and manage delivery accordingly
• Influence stakeholders to align with best practices and standards

Required Skills

Technical Expertise

• Strong understanding of data centre white space operations
• Experience with rack installation, structured cabling (fibre & copper), and containment systems
• Knowledge of:
  • Hot and cold aisle design
  • Power Usage Effectiveness (PUE)
  • Data centre power and cooling principles
• Understanding of IT network infrastructure and cabling systems

Project & Operational Management

• Proven experience delivering projects in fast-paced, critical environments
• Strong knowledge of project management methodologies (PID, RAID, critical path analysis)
• Ability to manage multiple priorities and conflicting demands effectively
• Experience with project tracking, reporting, and financial management

Tools & Systems

• Proficiency in:
  • Microsoft Office Suite (Excel, Word, PowerPoint, Teams, MS Project)
• Experience with DCIM tools such as:
  • StruxureWare DCE/DCO
  • TrackIT (desirable)

Leadership & Communication

• Strong team leadership and stakeholder management skills
• Excellent written and verbal communication abilities
• Ability to present complex information clearly and effectively
• Confidence to challenge and influence senior stakeholders

Your Profile

• Highly collaborative, results-driven, and customer-focused
• Proven ability to manage resources, priorities, and delivery in dynamic environments
• Strong problem-solving mindset with ownership of challenges
• Ability to work independently or as part of integrated teams
• Skilled at building relationships across customers, partners, and suppliers
• Proactive, innovative, and continuous improvement-oriented
• Willingness to travel between data centre and customer sites as required

Qualifications & Experience

• Minimum 5 years' experience working in a data centre environment
• Proven success delivering customer requirements in critical infrastructure environments
• Demonstrable project management training or certification
• GCSE (or equivalent) in Mathematics and English
• Degree in operations management, engineering, or business administration (desirable)

Desirable Certifications & Knowledge

• Data centre certifications (e.g., CDCTP, CDCP)
• BICSI or ANSI/TIA-942 accreditation
• ITIL, PRINCE2, or PMP certification
• Mechanical or Electrical qualifications/experience
• Understanding of LEAN methodology and process improvement
• Knowledge of IMAC processes and complexities

Security Clearance

This role requires eligibility for Security Check (SC) / NPPV3 clearance.
Applicants must meet residency and eligibility requirements, including continuous residence in the UK for the past 5 years (subject to clearance criteria).

£50,000 - £65,000 a year

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.