ICT Senior Analyst

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

As a senior member of the IT Clinical Systems Team the post holder is responsible for delivering and developing a share of the Epic and other software systems' configuration build and; for supporting non-Epic systems within their team, working with Medical Device Integration (MDI), KCH, GSTT and ITCS technology colleagues and; overseeing the work of the Band 6 Analyst. In particular it will involve:
• Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team;
• Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams' progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
• Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;
• To assist in the delivery of the Trust's EHR system.

Please refer to the attached JD for further details

Person specification

Education and Qualifications

Essential criteria

• Degree level qualification or equivalent experience.
• Post qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree level.
• Evidence of further clinical training in a specific clinical field.
• Accreditation in at least one Epic modules
• Evidence of configuration expertise used in an Enterprise solution

Desirable criteria

• ISEB Business Analysis Diploma
• PRINCE2© Foundation

Knowledge and Experience

Essential criteria

• Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field.
• Significant experience of interpreting business/clinical requirements and considering the impact on IT services.
• Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis
• Demonstrable experience of producing qualitative work in very aggressive timescales

Desirable criteria

• Experience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities.

Skills and Competencies

Essential criteria

• Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements.
• Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
• Able to plan ahead and prioritise workloads and resource them in response to changing demands and requirements
• Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.

Employer certification / accreditation badges

Documents to download

• Job Description/ Person Specification (PDF, 248.8KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Candidate Brochure DH (PDF, 225.6KB)
• Visa and Sponsorship Information (PDF, 352.6KB)